The Comcast Saga
I spent about a day on-line and on the phone with a set of Comcast reps. Each one had a different story to tell me. Rep #1 couldn't find my house. Rep # 2 said he set up my service, but didn't actually do anything. Eventually, I got a different number and started speaking to reps from their 'Make it Right' department. The third rep from that department spent about an hour on the phone with me and I thought that he had covered everything. The tech would be out to install service on Sunday. That would be today. I wanted cable TV for two TVs and a wireless router, which I understood that I would rent. Installation fee would be $39.95, blah, blah, blah.
The rep showed up on time and the first thing I discovered was that he didn't have a service ticket to install what I wanted installed. What I wanted would cost $149.00 more and he didn't have the right parts. He could do the TV, but not Internet.
Was I hot? You can't even imagine. Back on the phone, while the tech started installing the TV. At one point, I wanted the Make it Right rep to talk to Bud. I asked the rep to hold on a moment, three times. He never shut up and I ended up just handing the phone over. (Does Comcast listen? I don't think so.) The TVs would be set up and the tech was to set up temporary Internet. Bud and the tech discussed the settings and the boxes for the TVs. I didn't want to talk to anyone from Comcast ever again.
I walked into our living room to find the tech, seated at my computer with a command prompt up and control panel open, getting ready to install applications on my computer and change the configurations, WITHOUT EVEN ASKING IF HE COULD TOUCH MY COMPUTER. I was HOT. Bud offered up his machine and the tech admitted that the Comcast software was optional. I sat down, checked configurations and did my own adjustments to get connectivity. The tech got paid the agreed upon amount and left. He did not get an additional $149.
Later today, Bud called me. He was chewing bullets and spitting nails. Our house is pre-wired with white and blue wires. The tech connected the white set to Comcast and to the downstairs TV. But he connected the upstairs TV to the BLUE set. Bud called the 'make it right' department and they have escalated the issue (again!) and we'll see what comes of it. And I discovered that the tech unplugged my laptop from electricity as he was plugging in the RJ45 cable. The battery has fully cycled. I was helping Bud in the garage and wasn't at my computer.
The rep showed up on time and the first thing I discovered was that he didn't have a service ticket to install what I wanted installed. What I wanted would cost $149.00 more and he didn't have the right parts. He could do the TV, but not Internet.
Was I hot? You can't even imagine. Back on the phone, while the tech started installing the TV. At one point, I wanted the Make it Right rep to talk to Bud. I asked the rep to hold on a moment, three times. He never shut up and I ended up just handing the phone over. (Does Comcast listen? I don't think so.) The TVs would be set up and the tech was to set up temporary Internet. Bud and the tech discussed the settings and the boxes for the TVs. I didn't want to talk to anyone from Comcast ever again.
I walked into our living room to find the tech, seated at my computer with a command prompt up and control panel open, getting ready to install applications on my computer and change the configurations, WITHOUT EVEN ASKING IF HE COULD TOUCH MY COMPUTER. I was HOT. Bud offered up his machine and the tech admitted that the Comcast software was optional. I sat down, checked configurations and did my own adjustments to get connectivity. The tech got paid the agreed upon amount and left. He did not get an additional $149.
Later today, Bud called me. He was chewing bullets and spitting nails. Our house is pre-wired with white and blue wires. The tech connected the white set to Comcast and to the downstairs TV. But he connected the upstairs TV to the BLUE set. Bud called the 'make it right' department and they have escalated the issue (again!) and we'll see what comes of it. And I discovered that the tech unplugged my laptop from electricity as he was plugging in the RJ45 cable. The battery has fully cycled. I was helping Bud in the garage and wasn't at my computer.