How to give and receive feedback, from "Fierce Conversations" by Susan Scott

[gwendally]

Sometimes I underline so much content that I'm better off just writing up my notes. That's the case here

Comments

[crazyburro]

“Or, the flip side, we want to encourage more of something we caught them doing good, which is a back-handed compliment. ("Thanks so much for being at work on time today!")”

Positive feedback frequently comes across this way.

But it is not only a backhanded complement. “Thank
you so much for handling your supervisor’s duties while she has been out for treatment. You did an excellent job.” is a lot different than “thank you so much for being at work on time today”