Comments | fabricdragon: you know, SEARS used to be really reliable....

fabricdragon

you know, SEARS used to be really reliable....

Jul 09, 2010 18:45

honestly, my family has dealt with Sears for home repair and plumbing and washers and dryers for EVER....
when Wayne and i finally got a house, we bought our freezers, fridge, washer and dryer from Sears...
they sure are trying to drive us away as customers, though....
( Read more... )

dryer, angry, heat exhaustion, sears, washer, sick, bad service, home, home repairs

Comments 11

luscious_purple July 9 2010, 23:08:57 UTC

That is one of the most outrageous things I've ever heard from a service person! Gaah!

my_blue_phoenix July 9 2010, 23:10:03 UTC

Yeah. My fiancee's aunt bought us a Kenmore dishwasher and paid to have it installed. Apparently, there are few, if any, repair or install people actually employed BY Sears. They are all contractors now. We tried to schedule, waited on the appointed day only to be told they only intall on Wednesdays and Fridays. Fine. Call, can't get a person. Wait for a callback. Call again, leave message. Get a callback, "Oh, we don't go to your house. Another company might though." Call Sears, get them to hold the order. Call the original company back, schedule on a Friday. On which date they DO NOT SHOW UP. Reschedule. 6 weeks later, we get the dishwasher installed. I grew up on Sears products, but their service has gone to hell.

my_blue_phoenix July 9 2010, 23:10:34 UTC

Oh, and I forgot the day they showed up to install the dishwasher they didn't bring with them.

herveus July 10 2010, 00:09:48 UTC

I don't do business with KMart anymore. They may still say "Sears" on the outside, but it's KMart now. They don't honor the warranty on Crapsman tools anymore either. There's nothing of value to me left there.

ladypyrate July 10 2010, 01:22:31 UTC

This.

When K-Krap bought Sears, I was in shock. Den was still working big box, and said it was like Sears had bought them. Now it seems the craptacular service that the big K was infamous for has infiltrated Sears....

calandria July 10 2010, 02:04:21 UTC

I actually stopped shopping there except for a very few things I couldn't get anywhere else when I stopped working there back in the mid-90s. They treated their employees like crap and I refused to give them my money if I didn't have to.

becoming_rachel July 10 2010, 05:02:40 UTC

Wow..I'm so sorry to hear this. I'm in shock. I buy almost all my clothes at Sears and have always had really great service. I think Sears Canada is under different ownership, however.

I hope things get better for you soon!