Issues with Angelic Pretty sending wrong product

[charmeineangel]

I recently made an order on the Angelic Pretty English website, ordering a necklace and Dream Sky Tights. However, they ended up sending me Musee du Chocolat tights instead! The website says replies take 1-2 weeks. What the heck? That is ridiculous

Comments

[alaina590]

I've never had them mix up my order but they did send me a broken product. They say a response takes 1-2 weeks but they answered within one day. Also they pay for the return shipping and handling. Then they send out the right product.

[tehrin]

SF isn't perfect either. I purchased a necklace awhile back and got a different one than what I ordered. It was at least the same colorway, but the wrong style. I ended up keeping it. I read someone ordering a star bag from AP SF and getting a melty moon bag instead.

Usually their contact is a little quicker. Their site messed up on me awhile ago making a purchase and they got back to me within the next business day and the situation seemed to have been settled shortly thereafter, I imagine they got swamped with the Musse Du Chocolat orders or something (it just now shipped it a few days ago when I placed the order on the 23rd). :/ But otherwise, I've not had any other issues with AP.

[obsixwi]

Getting a melty moon bag instead of a star one seems pretty damn lucky. Not that it justifies them making mistakes or anything.

[___ifwinterends]

lol I thought the same thing. xD

[wonderfinch]

They did used to have awful customer service when they initially opened the international site; however, they've really improved recently! They sent me the wrong item last year (I ordered some Chess Chocolate accessories and they sent me Wonder Cookie items instead), and they were responsive, offered to pay return shipping, and apologized profusely. I ultimately received the correct items in less than a week. Because of the time difference between Japan and most other countries, replies typically take ~2 days, but other than that the experience went smoothly. I would recommend photographing the product they sent you and also sticking to simple, short sentences since they do not seem to have a native English speaker on staff, but other than that, I find their customer service to be pretty good and certainly less blacklist-happy than BTSSB.

[gurliebot]

I think you may be over reacting just a wee bit, especially when you're just going off of hear-say.

I would suggest emailing them and see what comes of it rather than jumping to conclusions.

[___ifwinterends]

Hey, in the OP's defense when you pay 40 bucks for a pair of tights plus shipping you don't want to have to deal with returning it and then waiting some more. ONE mistake here and there is understandable, I guess, but to have that many is not. A heavier price tag should include better customer attention as well...

[gurliebot]

I read it as OP has not attempted to contact the company, which is very silly when only going on speculation or even when it is well documented.

Mistakes happen, especially when there's humans involved (and no matter how much money you shell out.)

[celticfreefall]

I think it becomes more of an issue when something like this happens regularly. That's how businesses lose their customers (though, in our world, they kind of have us by the throat). The hallmark of a good company is when they correct mistakes like this quickly and efficiently, and unfortunately AP has a pretty long and checkered past with customer service issues in this area. Though, I'm not certain if this has continued into the present.

[rainedragon]

I've bought a number of times and never had an issue, but just FYI, as far as I understand, for the Angelic Pretty International English site, product picking and shipping is handled by a third party company. Angelic Pretty's Japan offices don't actually handle international orders; they contracted them out to a larger service which does international orders for a number of Japanese shops. So the mistake would have been when they packed and shipped, not with Angelic Pretty directly. That said, the return policy for that service (Japan-shops) says " We cannot refund original shipping and handling charges unless an error occurred on our part in shipping your order.", which implies that they would refund the shipping charges if they made a mistake. Since the people packing the orders weren't actually from AP, they probably are doing everything by item number not by actual item (like, they probably don't know all the items by name like an AP shop girl might), so I can see how a mix up could have happened more easily. Not saying that is a

[honeyteaclover]

I remember in the past that some girls complained about mix-ups with their Closet Child orders. I'm not saying that Closet Child doesn't handle its own shipments, but it might also explain their issues if they also use a third-party service... (Although it was worse in the Closet Child case since they had to wait until they received items from both customers before they could exchange and mail them out correctly.)

[rainedragon]

Closet child does their own shipments as far as I know. They've miscounted accessories from their new stock for me before. They corrected it for me and sent me the missing ones though.