Issues with Angelic Pretty sending wrong product

[charmeineangel]

I recently made an order on the Angelic Pretty English website, ordering a necklace and Dream Sky Tights. However, they ended up sending me Musee du Chocolat tights instead! The website says replies take 1-2 weeks. What the heck? That is ridiculous

Comments

[rainedragon]

I've bought a number of times and never had an issue, but just FYI, as far as I understand, for the Angelic Pretty International English site, product picking and shipping is handled by a third party company. Angelic Pretty's Japan offices don't actually handle international orders; they contracted them out to a larger service which does international orders for a number of Japanese shops. So the mistake would have been when they packed and shipped, not with Angelic Pretty directly. That said, the return policy for that service (Japan-shops) says " We cannot refund original shipping and handling charges unless an error occurred on our part in shipping your order.", which implies that they would refund the shipping charges if they made a mistake. Since the people packing the orders weren't actually from AP, they probably are doing everything by item number not by actual item (like, they probably don't know all the items by name like an AP shop girl might), so I can see how a mix up could have happened more easily. Not saying that is a good thing; but it might be a contributing factor.

[honeyteaclover]

I remember in the past that some girls complained about mix-ups with their Closet Child orders. I'm not saying that Closet Child doesn't handle its own shipments, but it might also explain their issues if they also use a third-party service... (Although it was worse in the Closet Child case since they had to wait until they received items from both customers before they could exchange and mail them out correctly.)

[rainedragon]

Closet child does their own shipments as far as I know. They've miscounted accessories from their new stock for me before. They corrected it for me and sent me the missing ones though.