Comments | ecmyers: Give Me a T or Really T’ed Off

ecmyers

Give Me a T or Really T’ed Off

Oct 31, 2011 08:16

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writing, acer, exercises in frustration, blatherskite, customer service, netbook

Comments 16

decemberleaf October 31 2011, 12:38:58 UTC

"It is a strange fate that we should suffer so much fear and doubt over so small a thing."

I laughed and laughed!

ecmyers October 31 2011, 22:21:38 UTC

I'm glad someone got the reference! :)

moonlightalice October 31 2011, 12:42:34 UTC

Seriously?? They can't just send you a key??

Geez.

ecmyers October 31 2011, 22:22:00 UTC

I know, right? Ridiculous.

ecmyers October 31 2011, 22:46:00 UTC

I was also thinking, maybe computers should come with a few spare keys, like when clothes come with replacement buttons. They could be blank, so you could swap them with any other key of the same size, which is better than not having a key in the event of catastrophe.

But maybe they don't want it to seem likely that a key will pop off. I just can't imagine it's a good use of anyone's resources and time to send a machine back to have the entire keyboard replaced just to fix one key. And if they did that, wouldn't they then have spare keys to send to other users? Sheesh.

moonlightalice November 1 2011, 02:37:45 UTC

Pfft, extras, for FREE? Surely you jest.

But they should at least have a bin of them lying around to mail out in $0.44 envelopes.

trinityvixen October 31 2011, 17:42:07 UTC

Argh, I hate that customer service has substituted apologies for actual service.

ecmyers October 31 2011, 22:23:17 UTC

Even worse, it's not really an apology. More like, "Oh, that's too bad." Very tricksy!

trinityvixen November 1 2011, 14:24:54 UTC

That is awful. It's like they pretend to care while simultaneously being neither truly regretful or helpful in any way.

xannoside October 31 2011, 18:10:08 UTC

I can understand your concern!

Most irritating customer service phrase ever, and the clearest indicator that they all use the same training manual.

ecmyers October 31 2011, 22:24:30 UTC

It wouldn't have been so bad if she didn't keep using the same phrase. There must be a button in the chat window that autopopulates it with an empty expression of sympathy.

moonlightalice November 1 2011, 02:38:37 UTC

No, the most irritating one is "we're taking your issue very seriously."

That's what I had to hear, oh, um, three dozen times, while Xbox had my account locked for TWO MONTHS.

tinaconnolly October 31 2011, 23:58:19 UTC

Ugh! I had a similar problem with my new lenovo laptop (page up key was jamming) and Eric called and got the same runaround about the keypad not being an end user replacement part. But somehow he talked them into sending it anyway, tho I'm pretty sure he had to agree it would well and truly void the warranty to let him do it.

ecmyers November 1 2011, 01:38:55 UTC

Good for him! I probably should have called customer service, but I didn't think it would get me anywhere and I wasn't keen on dealing with them anymore than I had to :)