(Untitled)

[dyvinesweetness]

A few minutes ago some wretched, old witch with a hole in her roof told me to go back to Africa. Man, I love my job.

Evil, racist witch: Can I get help? I have a flood.
Irrationally calm Eb @ 6/5 am: What is the flood due to?
Evil, racist witch: I don't know.
Irrationally calm Eb @ 6/5 am: Well, ma'am, I need to know what it's due to in order to

Comments

[new_birth]

Damn.

[dyvinesweetness]

Isn't that bold? The heffa is supposedly in need and still finds the time to express her ignorance.

[illwauk]

UGH... that reminded me too much of when I worked at eToys. I just wish I had the balls to go at these people the way you did, but I was always scared that the ONE time I did, my supervisor was going to be listening in on it.

But I'm LMAO at all this "Saint Eb," and "Shriveled Bat" stuff. I know there's a "Heavenly" joke in there about Saint Eb too, but I'm too lazy to find it.

[dyvinesweetness]

"I just wish I had the balls to go at these people the way you did, but I was always scared that the ONE time I did, my supervisor was going to be listening in on it."

All of our conversations are taped. And I left out that she said she was taping the conversation, which is fuckin hilarious! Like does she think she sounded good in the situation?! Right after I hung up on her I told my supervisor the story and he was sitting there trynna think of nasty stuff HE would've said to her. lol There's only so much of "the customer is always right" that any person can take. Any supervisor with half a brain knows that. And I never even cursed at her. *peep the halo*

But I'm not all that impressed with what I said. I could've done better, but assuming that wasn't just a prank call she still has a leaky apartment. And that's all I was thinking of when I was laughing at her in the end.

"I know there's a "Heavenly" joke in there about Saint Eb too, but I'm too lazy to find it."

lol! =p!

[illwauk]

Yea, I guess it also helped that your supervisor is black. I probably would've gotten something like "What do you care? It's not like it's true."

Not that a customer ever went as far as to drop the n-bomb on me, but there were a lot of times that I put up with shit that I'd normally cuss folks out for.

Either way, maybe the battleaxe's foundation will crack... would serve her right.

[notthecar]

I love the names!

Haha... like the internet, mofos get ridiculously bold on the phone. I think the only thing I miss about working in call centers is the psychos. At Shittygroup (and most other places I've worked) the policy was basically, "if they get crunk, you get crunk." [side note: wow... I don't think I've ever used "crunk" in a sentence.] So I used to look forward to the angry people. It was insane at Chase, I dealt with people that wanted to cancel their accounts/speak with a asupervisor after the 1st level CSR's told them what they didn't want to hear..."no."

I'm proud of you. I think I would have written her number down and called her back at 4 the next morning all like "I'm sorry ma'am, I believe we were disconnected." But then, I'm a tool.

[dyvinesweetness]

"if they get crunk, you get crunk."

lol That's cool! Some folks almost got in trouble at my job before for mouthing off at some guy that everyone who spoke to him (or heard him in the play backs) agreed was drunk because he called back the next day and spoke to the CEO. I don't get this idea that you're supposed to be sweet while someone is screaming at you.

"I'm proud of you. I think I would have written her number down and called her back at 4 the next morning all like "I'm sorry ma'am, I believe we were disconnected."

I'm so mad I didn't think of that!! I'm still not impressed by myself. After she brought up the lawyer I should've told her to hold off on the lawsuits and fix her damn pipes.

Re: Wow

[dyvinesweetness]

I'm still wondering if she was mentally disturbed. I mean, who calls the Red Cross at 6 am complaining about a 2 month old leak expecting help when they call someone racial slurs?

Crazy Insane

[wrecked_zephyr]

I love the fact that she calls you
names and still asks you to help her.
What a low life scum bag. Honestly though
I love how professional and maintained you
were even though it must have been hard not
to tear into her, but then it just goes
to show that her own ignorance choked her.

The homeless people around here are racist
and its so absurd sometimes its funny, but
not always. They will shout racial slurs
at minorities and ask for money at the same
time. Shit! Slavery is way over bitches I
don't have to do shit!

And one last rant...I'm on a roll now...
I love how people forget one major factor:
Black people did not have the luxury of
choice. Black people were violently upheaved
from house and home in chains and dragged
kicking and screaming to this country and
someone has the nerve to say go back!?!?!

Re: Crazy Insane

[dyvinesweetness]

"I love the fact that she calls you
names and still asks you to help her."

Really though.

"Black people did not have the luxury of
choice. Black people were violently upheaved
from house and home in chains and dragged
kicking and screaming to this country and
someone has the nerve to say go back!?!?!"

Not even. I was born in America. How can I "go back" to a place I've never been to before?!

Re: Crazy Insane

[wrecked_zephyr]

Word. I meant though that African American ancestry began violently. I know my dad's ancestors did'nt just hop on a boat to America they were brought here against their will, so it pisses me off when people are like "go back", especially to a place most black Americans have not even been to because black Americans are Americans, just like you said.
*Just wanted to clairify my response though :)*

Re: Crazy Insane

[dyvinesweetness]

"*Just wanted to clairify my response though :)*"

You didn't have to. I understood your point. If you felt anger, it wasn't meant to be directed at you. It was residual anger from that evil, old bat. lol