DO NOT order from Pendergast. (Goggles redux)

[padawansguide]

Another edit, see the bottom of the entry. Seriously. Unbelievable.

Ok, basically the people at Pendergast are a bunch of asshats really rude people. I cannot believe how rude they were to me, and to other people who complained about the goggles

Comments

[petranef]

So I e-mailed Pendergast about my goggles order, which hadn’t yet shipped, and I got this response:

“Please spread the word. We are not in the costume business. We are a industrial supply company with thousands of items. We did not want these small orders and were shipping them because many of you have called and begged for them. Manufacturers are constantly upgrading and changing frame colors. This would not matter to a welder. These are not sunglasses they are for welding and you can hardly see through them.
I will cancel your order.
Again please spread the word that we are not interested in selling these as a costume.”

A perfect example of how NOT to run a business!!! Kudos to Morton Safety for taking an opportunity out of left field and running with it!

It shouldn't matter to the seller what purpose a person wants the item for - all that should matter is that they sell a product, and I wish to buy that product. I am *so* pissed off right now!

[padawansguide]

It shouldn't matter to the seller what purpose a person wants the item for - all that should matter is that they sell a product, and I wish to buy that product.

That's exactly right. They were so snippy that if I were to want to order any tools or supplies, I would not give them my business. If they had been nice, they might have had a loyal customer.

[kurukami]

Precisely. It's like a car company saying "oh, well, we shipped you something with four wheels, a windshield, and an engine -- it shouldn't matter that you got the blocky minivan instead of the sleek gas-efficient Prius that you saw in the picture. Your bad!"

Bastards. I'll be sure to avoid Pendergast in the future. Thanks for the heads-up!

[deathslittlesis]

sleek. Prius. Huh? I think I'm using a different dictionary.

[dianne_the_geek]

I said yesterday that I felt a little sorry for the company considering that they've never dealt with a hoarde of angry costumers before. I no longer feel sorry for them. At all. I hope you find a way to get this straightened out. Good luck!

[berkie]

Wow, and here I thought they were a business and might want to make some money. Nice to know that's not the case. (This icon is totally used for them.)

I've been in customer service and this is not even close to the correct response. They don't want to sell them as costume pieces, fine(though, again, money is money why should they care who's buying them?), but at least be polite in saying that.

I'm incredibly sorry this has happened to so many people.

[padawansguide]

Yeah - really! Here we are paying them money, and they're unhappy. If they don't want to order the googles for people, then they should say "out of stock" and not order them. They say people begged them to order them - but I didn't beg, I just clicked a couple of buttons on their site and sent them money.

Really, though - who cares what I wanted them for - I wanted the ones in the picture on their page.

[berkie]

And you should get what's pictured, they're misrepresenting their product if you don't.

In regard to the edits, as petranef said in the forum, "Consider the word spread: Asshats."

ETA: They're listed as "No Longer Available" on the website now.

[bleuberi21]

Definitely report them to the Better Business Bureau. *nods* That kind of misrepresentation can get them put out of business.

[kithrup]

The BBB is largely pointless. It has no real enforcement powers, and is member-supported.

But complain to your credit card companies. Document it fully, and tell the CC company it was a case of fraud, and that the vendor was unwilling to refund the amount (including shipping). The credit card companies really hate having to do charge-backs, and will raise their rates to the vendor after a certain number of complaints -- and completely drop them after another number.

[greeneyedtengu]

Speaking as someone who's had to deal with BBB fallout? Companies really do care. Of course, you can always go to the Attorney Gen or the Consumer Protection Agency. All of those are huge threats. Send the B3 a letter and the company's sphincter tightens.

[violyns]

Oh, Maggie...I am SO sorry. That totally sucks.

I just can't imagine any company doing business like this. What are they thinking?!

[padawansguide]

Seriously - I don't get it. I've never seen a business treat people like that!