Sheraton Deposit

[hmsjohnston]

Hey everyone,

Just a heads up, the Sheraton is starting to take their 1 night deposit from whatever card that you used to make the reservations. It caught me out of the blue since the reservations where made almost 3 months ago. I hate it when hotels do that.

Comments

[dianne_the_geek]

This also means that they're likely to cancel those rooms where the deposit fails to go through, so room seekers might find this an advantageous time to call the Sheraton.

[watcher652]

Refresh my memory. Was the deposit non-refundable?

[stardust462]

It should be. My confirmation email says:
If you cancel before 06:00 PM on Monday, 29 August 2011 there will be no forfeit amount.
If you cancel after 06:00 PM on Monday, 29 August 2011 the forfeiture amount will be 189.00.

[watcher652]

Thanks. I was pretty sure you could get your money back up to a certain date, but I didn't remember when.

[stardust462]

Interesting, they did mine the day I made the reservation.

[ladyvalkris]

Same here. The deposit cleared in about 1 day.

[hmsjohnston]

I thought they did the same for ours but I double checked our bank statement and they in fact didn't. And also they will refund the deposit they take if you cancel before the specified date.

Hyatt 2nd Deposit Hell

[cassthekitty]

I had something similar happen with the Hyatt. When I say the LJ update on the 12th about more rooms available in the other towers at the Hyatt I proceeded to change my reservation to the International Tower. In the most embarrasing way I found out they erroneously charged me an additional deposit as I was attempting to pay my power bill. I've already spoken with them and I am supposed to receive a refund in 10 to 14 days. Oh and I also learned my room change/update didn't go through. Needless to say I am not happy.