Have you tried cleaning it? I mean, I know it's best done by an expert but it might be cheaper than ordering a new one. My BF, who's a programmer and thus semi-pro at fixing everything computer related than can go wrong, opened his own a few times and the shit that gets in is unbelievable. Maybe it's worth a try.
It's awesome that her MAC still works. Mine would have had the kids not ruined the keyboard by spilling something on it. And ha ha at your tech only liking drarry.
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