not the cleverest way to treat your customers

[coughingbear]

A few weeks ago, I booked tickets on Eurostar for hano and myself, which meant I set up a user account and gave them my name and email address, and (obviously) payment details. As part of buying the tickets I also gave them both our names as the people who would be travelling

Comments

[rosathome]

I expect they didn't want to trouble your pretty little head about it... *rolls eyes*

[coughingbear]

Fires in tunnels being Very Scary Things, I might decide to stay at home if I knew.

[mrs_redboots]

I had that e-mail too, addressed to my husband. But, to be fair, we did use his credit card to do the booking!

[coughingbear]

Which therefore seems reasonable. But I used my own!

I have emailed them to request an explanation - or at least challenging them to come up with something better than 'we wrote to the man'.

[unblinkered]

That's absolutely shocking....let us know what they say.

I'm quite surprised noone has referred to me as Mrs f4f3 yet; maybe it's a sign that things have changed since I last cohabited....or it's just a matter of time. I'm hoping it's the former, but I'm not putting any money on it...

[hypatia]

Complain.
I'm entirely serious, I have a stock 'polite but frosty' note which goes to customer service every time I book and pay for something and the communication goes to my 'owner'. It just bugs me and its bloody rude aparat from anything else. Its about the least customer friendly thing someone can do.

[coughingbear]

I have emailed them. Not entirely sure I've sent it to the right address, on reflection (I used one in the email they sent), but if I don't hear anything in the next day I will trawl around for important people to copy it to.

[hypatia]

The classic answer I have had in this situation was 'oh of course, you might have been booking it as a surprise...'

Talk about 'Not Getting The Point'. Further frost followed.

My all time favourite was Orange, when I was considering switching to them - I wasn't allowed to have my phone account in my own name, because you have to change your name if you are married, its legal doncha know?

Guess who doesn't get my phone money...

[coughingbear]

PS would be interested to see your 'polite but frosty' note if you felt like emailing it (coughingbear@livejournal.com)? I'm wondering if there was a bit too much irony in mine.

[nineveh_uk]

Time for an incendiary letter?

[coughingbear]

Explosive email sent.

[white_hart]

As long as that doesn't cause another fire...

(and I have to say I think that's absolutely outrageous!)

[hano]

it's pretty crap of them tbh. It's not as if I was mentioned anyway on the original booking except as the '2nd passenger'. I say send the kittens round for a Quiet Word...

[coughingbear]

I have started with an email, but will deploy the cats if necessary.