I directed my husband over here because these things that people do on a daily basis are startting to kill him a little each day. Hopefully he'll get some joy from it and knowing he's not the only one who has to deal with it.
When I was working as a courier, I would spend a fair bit of time around airport baggage claim representatives. You never go see the baggage claim person if everything goes right. I always made a a special point to be nice and pleasant to them because of the never-ending crap they get all day. Based on that experience:
Customer service is the only way your problem will be fixed: Consider that the person that you are screaming at can either: 1) Help solve your problem 2) Re-route your luggage to somewhere very far away
I had to tell my girlfriend, whom I love very much:
"Sweetie. Maybe the man at Northwest booking just doesn't have another airplane for us to fly on. I mean, he can't make a new plane appear out of thin air, as much as this sucks."
At that point, I had to step in as "good cop," and managed to at least get us a hotel room out of the situation. But yeesh.
I'm that girl who really, truly, genuinely wants to help you with your problem, because helping you with your problem is my job, and my job is easier when I just do it
Also because if you're being at all annoying, then fixing your problem makes it (and you) go away and trouble me no more. I'm rather in favor of this.
I know you need another thing to read just slightly less than you need to be set on fire, but...
I think you (and the other commenters) would enjoy reading The Customer is Not Always Right. They post three or so new encounters each weekday, wherein the customer was humorously clueless, rude, or put in their place (by other staff, the manager, or even by other customers).
One of today's, oddly appropriate to this journal: Zombie Management
Me: *on the phone* “**** Publishing, how can I help you?” Caller: “Is Mr. **** in?” Me: “I’m sorry, Mr. **** passed away last month.” Caller: “Well, when is he coming back?!”
Comments 25
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Customer service is the only way your problem will be fixed:
Consider that the person that you are screaming at can either:
1) Help solve your problem
2) Re-route your luggage to somewhere very far away
Reply
Are you SURE you want to use that kind of language to the person who is deciding how much pain medication to give you?
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"Sweetie. Maybe the man at Northwest booking just doesn't have another airplane for us to fly on. I mean, he can't make a new plane appear out of thin air, as much as this sucks."
At that point, I had to step in as "good cop," and managed to at least get us a hotel room out of the situation. But yeesh.
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Also because if you're being at all annoying, then fixing your problem makes it (and you) go away and trouble me no more. I'm rather in favor of this.
Reply
I think you (and the other commenters) would enjoy reading The Customer is Not Always Right. They post three or so new encounters each weekday, wherein the customer was humorously clueless, rude, or put in their place (by other staff, the manager, or even by other customers).
One of today's, oddly appropriate to this journal: Zombie Management
Me: *on the phone* “**** Publishing, how can I help you?”
Caller: “Is Mr. **** in?”
Me: “I’m sorry, Mr. **** passed away last month.”
Caller: “Well, when is he coming back?!”
Reply
AngelVixen :-)
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