A Highly Unsatisfying Conversation

[bobquasit]

I posted this over in the Fuitadnet general support forum, but for no sane reason I've decided to post it here as well. The poll doesn't work, of course, but if anyone actually feels like voting, feel free to do so in comments.
Thank you for your inquiry. Please wait for a site operator to respond. You are number 1 out of 1 customer(s) ahead of you

Comments

[iamtim]

Having worked in tech support for a good portion of my career, I can honestly say that if one of my employees was that lackluster I would fire them.

Or at least write them up.

Now were I on the phone, when he mentioned a senior tech, I would have thrown out a snarky comment about his non-senior status, and requested to speak to a senior tech or his supervisor.

Were my e-mail down, I'd be dead in the water. I live by it.

Of course, I administer the network and e-mail server of one of my primary accounts, so if it's down I can only yell at myself over the phone. :-)

[klyfix]

Having looked at the other message with "Tushar" and this with "Manish" I'm having to suddenly wonder if customer support is in India. The one thing against that is, well, customer support operatons in India will sometimes give people American names so you'd be dealing with "Alice" or "John" or "Jose."

Lapsing into Armenian at some point might have been entertaining. Or maybe "Swedish Chef." :)