(I'm posting my Yelp review here verbatim, but to preface this story, in addition to having a large amount of heavily tattooed people, there were also two pregnant women and this was my bachelorette party dinner
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Columbus, Ohio El Vaquero? Do you mind me asking which location?
(If you're looking for a replacement to el vaquero that's delicious and awesome, I recommend Fiesta Jalisco on Cleveland and 161. They're my favorite in Columbus). And they're not going to be jerks there.
As the op explains, the restaurant manager and server gave shitty service based upon preconceived notions of how tattooed people act, ie. the statement of "I bet you were all planning on doing this [getting comped meals] from the moment you walked in here."
As a tattooed person, it's not uncommon for people to assume bad things about you, because apparently only the dregs of society get tattooed, or at least that's the misconception that's STILL going around. You'd think that we'd be more enlightened in this day and age.
I'm a tattooed person also and I would never assume that bad service was related to my tattoos. Perhaps the manager thought that way because they were a large rowdy group. I think it's quite a leap to assume that the tattoos were the sole cause here, or even a factor at all.
But where does the OP mention that they were anything but polite diners? They complained about the service and asked that the check be modified after the meal, but it appears that the bad service occurred from the very beginning.
I mean, there's nothing in here that says the group wasn'trowdy, but it's kind of a leap for you to assume that they were acting that way.
Def. send a letter to corporate. Even if all they do is send you coupons, it's evidence for the future if they pull this again on someone else. They might not do anything, but then again, maybe they will.
That really sucks. I've always had positive experiences at their locations. Even when I went in with green hair in punk lolita attire! One time there on my birthday, my server had short choppy bleach blonde hair and seemed like a really cool chick.
Appauling service! I work with the public and reading about this just makes me cringe. I could never forgive myself if I treated my customers this way.
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(If you're looking for a replacement to el vaquero that's delicious and awesome, I recommend Fiesta Jalisco on Cleveland and 161. They're my favorite in Columbus). And they're not going to be jerks there.
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There's also a great mexican restaurant on Cleveland and 270, but I don't remember the name. It's across the street from Sirens.
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As a tattooed person, it's not uncommon for people to assume bad things about you, because apparently only the dregs of society get tattooed, or at least that's the misconception that's STILL going around. You'd think that we'd be more enlightened in this day and age.
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I mean, there's nothing in here that says the group wasn'trowdy, but it's kind of a leap for you to assume that they were acting that way.
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In my experience, complaining to a manager does little to nothing. Go straight to corporate so that they are forced to deal with it.
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