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Comments 121

desikitteh August 1 2011, 12:31:37 UTC
i'm surprised and kinda horrified by this. this is not the policy of dick smith (at least not in australia!) my bf who works there has said, though, that all they do anyway is send things onto the local certified repair centre (usually a local apple store) so it may be worth skipping the middleman if you're in this situation again.

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xelloss_poo August 1 2011, 12:32:45 UTC
... you sort of sound like a troll with how this is written...

But if you're not, then why didn't you just tell them (if you were pretty sure the headphone jack was broken, as you repeatedly said) that you thought the headphone jack was broken and if they could fix it and how much it would cost?

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(The comment has been removed)

imagineforsaken August 1 2011, 17:51:03 UTC
It sounds like to me that the OP did try to convince the workers that it was broken, but the workers wouldn't listen and since they didn't think it was broken, they wouldn't even try to fix it.

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bimbo_zombie August 2 2011, 00:41:56 UTC
I did mention to them something along those lines, I even repeated many times in my OP that I had told them the sound was fail. They still denied there was anything wrong with it and even said there was 'nothing wrong' with the sound.

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said_by_me August 1 2011, 13:23:28 UTC
Agree with the two above.

If I know my headlight is out, I don't keep taking it somewhere until they figure out my headlight it out. I say Hey my headlight is out, how much is it to fix/replace it.

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bimbo_zombie August 2 2011, 11:59:23 UTC
I pretty much did that. They still sent me away saying there was 'nothing wrong with it'.

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said_by_me August 2 2011, 13:28:27 UTC
Then take it somewhere else? Its really not a hard concept.

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bimbo_zombie August 2 2011, 23:34:44 UTC
Then try reading? I repeated MANY times that I took it to a different shop.

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lokechild August 1 2011, 13:38:56 UTC
Why continue going back to the same place if they aren't helping you. Go somewhere else? That's what I would have done.

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bimbo_zombie August 2 2011, 00:42:17 UTC
I did.

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