So, I had these two things happen within about a week of each other and I was pretty unimpressed with the implication I was in the wrong for both of them
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Sampling the food during service is completely different to sitting down and getting the whole experience. And it's not like you can cut a slice of steak off of a customers food before you send it out lol ;D
Chefs don't eat a slice. In my restaurant we have the kitchen prepare it and actually sit down and grade the servers based on their behavior and then grade the cooks on their execution. Highly unnecessary for a chef to have to wait for a birthday dinner or something to do this.
Lol, I never said chefs have to wait until their birthday dinner to sample the food! In my restaurant we also do what you do, I think that is the norm in most restaurants.
I've found GJ gives you the cheapest drink for free out of default when you order a couple that includes the free one :/
I don't go there very often because I don't carry cash and their EFTPOS limit is conveniently just over the price of one drink but one time my mum was buying a drink for me, my husband and herself. Her card had 2 spots, plus her free one left on it. My drink was ordered first out of the three, but that was the one they gave us for free. I felt like saying something but it was only ~$1 difference so it wasn't worth the bother (though i kind of wish I did because all those odd dolllars add up over the course of the day...).
I just took note that next time I'm in that situation, those getting the cheapest drinks order first to fill up the spots and then I'll do a separate transaction afterward with the expensive one.
I think at really really nice restaurants, it's normal/expected for the server to do that (my first time at a really really nice restaurant, I almost got really defensive with the server along the lines of "hey, buddy, want to buy me a drink before you start reaching into my lap?", but everyone else at the table was acting like it was okay, so I bit my tongue.)
Is that waitress with all the issues new (you may not know), I can't imagine she's going to last very long in an upscale restaurant when she argues with customers. Not that she should last long in any but there tends to be a lot less shit taken in that aspect in the high ticket places. Let alone causing the kitchen problems, they probably all want to stuff her in the oven at this point.
BLAH to that experience, my brother would have went back to the kitchen with the wrong dish at that point had it happened at his restaurant. Which would have been awkward, he's such a brat. He rarely ever wants to go into work for a meal though "I prepare it all the time, none of looks appetizing to me." is typically his response when I suggest we go there for a meal. I wish he'd stop working places I actually liked to eat. /personal tangent
That's true, she's new so it'd probably be a bad idea to be so ballsy!
Argh, servers like that are what causes even more of a rift between back and front of house. I wonder who she banged in the chain of command to get away with that shitty behavior. Or maybe she fought with you since you're friends with someone on staff, so she doesn't see the need for code-of-conduct. Perhaps why she didn't napkin your laps either!
Not the owner! He's old, French and married! His wife was helping serve coz we were a large group, she was impeccable. I should ask and see if she's still there...
The cards the OP is talking about aren't buy-one-get-one-free though. It's a card with, I think, 10 squares on it and everytime you buy a drink, they punch a hole/stamp in a square. When you're up to the 10th square, you get that drink for free. If the last square is the only one on your card, you don't have to buy anything else to get the drink for free.
That's why I was close to canceling the whole thing and ordering them each separately. Then she wouldn't be able to argue that I was getting a regular drink free when the card states the size of drink(being regular) you can receive free. My sister summed it up pretty aptly after I got back with the drinks, 'bitches be whack'.
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I don't go there very often because I don't carry cash and their EFTPOS limit is conveniently just over the price of one drink but one time my mum was buying a drink for me, my husband and herself. Her card had 2 spots, plus her free one left on it. My drink was ordered first out of the three, but that was the one they gave us for free. I felt like saying something but it was only ~$1 difference so it wasn't worth the bother (though i kind of wish I did because all those odd dolllars add up over the course of the day...).
I just took note that next time I'm in that situation, those getting the cheapest drinks order first to fill up the spots and then I'll do a separate transaction afterward with the expensive one.
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Excuse me waiter...my gazpacho soup is cold. Please take it back to the kitchen and have them heat it properly!
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BLAH to that experience, my brother would have went back to the kitchen with the wrong dish at that point had it happened at his restaurant. Which would have been awkward, he's such a brat. He rarely ever wants to go into work for a meal though "I prepare it all the time, none of looks appetizing to me." is typically his response when I suggest we go there for a meal. I wish he'd stop working places I actually liked to eat. /personal tangent
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Haha, I think if my friend had been working there more than a few weeks she may have reacted just like your brother. Sounds like something she'd do.
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Argh, servers like that are what causes even more of a rift between back and front of house. I wonder who she banged in the chain of command to get away with that shitty behavior. Or maybe she fought with you since you're friends with someone on staff, so she doesn't see the need for code-of-conduct. Perhaps why she didn't napkin your laps either!
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When it's just "free item" - it's "free item". Good thing that other cashier was there to do it right.
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