Comments | athena25: Frusration, thy name is IT Support

athena25

Frusration, thy name is IT Support

Mar 20, 2009 13:30

As some of you might know, part of my job involves IT support. I'm generally ok with hardware stuff and can ensure cables are plugged in and whatnot, I'm pretty good with a lot of Office software and can make Excel do a little dance every now and then, should the whimsy take me. I can turn any number of devices off and then on again after wating a ( Read more... )

rage, internet

Comments 16

ethuil March 20 2009, 14:22:05 UTC

Sounds like whatever email program you use isn't setup properly. All these things can be sorted by switching to Thunderbird >.>

athena25 March 20 2009, 14:34:54 UTC

I *wish* it were that simple, sadly regardless of the email programme (I've got mac and pc folk with the same issue), the same problem persists.

It doesn't seem to be a software issue, due to the variety of email softare, and it doesn't seem to be our server having problem because there aren't issues connecting to it and I don't have a stack of queued emails that can't be sent....

ethuil March 20 2009, 14:38:55 UTC

Mm, lovely. Have fun with that ;)

athena25 March 20 2009, 14:47:04 UTC

I leave work in 2 and a half hours *regardless* of whether this issue is fixed or not, frankly....

Thread 7

invisible_al March 20 2009, 14:25:18 UTC

This is the sort of thing the Outsourced IT Guy is employed to come round to your office to fix. Its a PITA to diagnose over the phone or anything that's not them sat there.

athena25 March 20 2009, 14:35:27 UTC

I agree, but you get what you pay for and we don't really pay that much.

anonymous March 20 2009, 14:50:49 UTC

You have my sympathy.

Unfortunately, a large part of being the IT support person in a small company involves you watching your suppliers play hot potato with your problem.

(The comment has been removed)

athena25 March 20 2009, 14:53:25 UTC

Yup, that's where I am right now. I'm getting to the school teacher level of "I don't care who has got it, as long as when I turn around it has been put back..."

ash1977law March 20 2009, 15:06:11 UTC

Is your server still set up as an SMTP relay in your email environment?

athena25 March 20 2009, 15:10:26 UTC

Seems to be, yes.

ed_fortune March 20 2009, 15:13:57 UTC

If everything is set-up fine with your email client, check the webmail function, if they've set it up. You should have one, and you should be able to use webmail via the mail server.

Other wise, it's a mail-server issue. Experience tells me it's the fault of a virus or software update, and they've not noticed because the server is working fine.

As John says, part of first-tier work is passing the buck.

athena25 March 20 2009, 15:58:18 UTC

Yeah, we can has webmail. I am thinking that home is a good place to be right now, given that mostly everyone else has buggered off.

Shall check for software updates etc. on Mon.

ed_fortune March 20 2009, 16:44:09 UTC

If you can use the work's webmail to send/recieve external email, then it's an issue with your set up.

If not, then it's an issue on their end.

Home sounds like a better plan.