Comments | applyingtograd: (без темы)

bonesbaby33 in applyingtograd

(Untitled)

Dec 04, 2007 14:43

Possibly stupid question. So I wanted to talk to an ETS customer service rep before requesting score reports. I wanted to make sure that, for $15 per graduate school, ALL my scores (subject and general with writing) got sent, and she said they did. I hope this is correct. Then I wanted to request additional scores from her instead of typing it ( Read more... )

scores, gre

Comments 17

(The comment has been removed)

bonesbaby33 December 4 2007, 19:56:24 UTC

Stupid lady who doesn't speak English.

Do you think a service rep would do it for me if I told them the codes and whatnot?

arthenadent December 4 2007, 20:53:09 UTC

No. They'll just refer you to the automated system. Think of it this way: if you do it using the automated system, there's a much higher chance of your request getting processed. The phone rep could always forget to hand over the request, or s/he could send it to the wrong people, or the processing people could say "it's not from the automated system, so it's not a real request" and just toss it. Cell phones work; that's how I requested all of mine, and they got sent just fine.

bonesbaby33 December 4 2007, 21:59:55 UTC

Okay. I'm gonna find a landline still, or call when I'm in town, because my reception sucks. Thanks!

kahlan_amnell December 4 2007, 20:03:36 UTC

I'm pretty sure cell phones work just like touch tone phones. The person probably didn't know what she was doing and was reading a script.

obsoletechild December 5 2007, 00:13:09 UTC

Did they charge you for speaking to a customer service rep before ordering reports?

bonesbaby33 December 5 2007, 00:14:04 UTC

Nope. I didn't order the reports. I'm going to do the automated thing tomorrow on someone else's landline. I think it charges me $6 for one call.

obsoletechild December 5 2007, 01:29:55 UTC

thx

arthenadent December 5 2007, 02:49:09 UTC

ETS doesn't charge you to talk to a service rep. I did so to update my address and get an ETA on score report arrival. I'm glad I didn't have to pay them any more than I already am!

snowmonkeyplum December 5 2007, 04:35:04 UTC

Cell phones definitely work. I requested mine via mobile.

saralinds December 5 2007, 05:07:54 UTC

It's fine with cellphones... and I actually thought the automatic system was really easy and terrific (compared to other customer service I've had to use... *cough* banks *cough*). Everything gets processed. Just make sure you have the necessary info in your hand.