ME: Doctors' office, Allie speaking.
PATIENT'S MOM: Hi! I was wondering if I could have Dr. S call me back this morning?
ME: (sidelong glance at overfilled schedule) Sure, let me just get a notepad here. OK, shoot.
PATIENT'S MOM: Well, I have a bottle of meds here but I'm not sure what they're for.
ME: (covers up silence by pretending I was
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