Cell phone woes - part II (with resolution)
After several attempts to work with my provider's customer support, technical support and two different local stores, none of the agents could figure out what was wrong. So, I decided to do some research and found out that their data plan was designed PER PHONE. So, I enabled Diane's only during the sign-up as I thought it would cover both plans. Apparently, it does not so I went online and turned it on for my phone too. Sure enough -- problem solved.
So, I got a survey from them asking about my thoughts on their service. I sent back a pretty nasty reply. Sure, I'll take part of the blame but when you talk to ten different folks and not one asks you about what type of service that you signed up for, that's just poor customer service. Granted, I didn't expect the techs to know but someone in customer service should have caught that.
I also hinted that I should be given a credit for my time (as I had to research it myself) but we'll see if they actually respond to that.
So, I got a survey from them asking about my thoughts on their service. I sent back a pretty nasty reply. Sure, I'll take part of the blame but when you talk to ten different folks and not one asks you about what type of service that you signed up for, that's just poor customer service. Granted, I didn't expect the techs to know but someone in customer service should have caught that.
I also hinted that I should be given a credit for my time (as I had to research it myself) but we'll see if they actually respond to that.