Stupid Customer Service, part 2

[ukelelerose]

Long story short, I paid over a month ago for that special trash pickup. $54. I told my leasing agent, who informed me of the trouble, to call me if the pickup did not occur that day. She didn't call me

Comments

[esthompson]

I'm so sorry!

As a tactical matter, however, this is why asking someone to call you to tell you what happened either way is a good idea. That way, if they don't call, you know that they forgot, and you call them and harass them until they tell you what happened. It sounds like she forgot to call you. Depending on whether she owns the apartment or is just a manager, she may also have had an incentive to not call you - $200! I always try to watch who gets money for screwing up.

[ukelelerose]

Well, she was the one calling me and harassing me about how unsightly the garbage was sitting on the curb and how urgent it was that it be removed, otherwise I might have asked her to call me regardless. It's never good to assume, but I figured that, given her insistence that I have the problem remedied, if it weren't, she would continue to hound me whether I asked her to inform me of the status or not. She's just a manager of sorts, but the business is a family one

[esthompson]

Good luck! You're right that someone should give you your money back; it's insane to be double-charged.

[thekiwi]

Seriously, that sucks. Hope it works out for you and it doesn't come to pressing a suit and/or reporting them to do so. : P