Stupid Customer Service, part 2

[ukelelerose]

Long story short, I paid over a month ago for that special trash pickup. $54. I told my leasing agent, who informed me of the trouble, to call me if the pickup did not occur that day. She didn't call me

Comments

[ukelelerose]

Well, she was the one calling me and harassing me about how unsightly the garbage was sitting on the curb and how urgent it was that it be removed, otherwise I might have asked her to call me regardless. It's never good to assume, but I figured that, given her insistence that I have the problem remedied, if it weren't, she would continue to hound me whether I asked her to inform me of the status or not. She's just a manager of sorts, but the business is a family one.

You're right about the incentive--I suspect that my landlord may have either:
a)prematurely removed the trash, leaving the garbage company standing at my curb going, "perhaps we have the wrong address?" in spite of the fact that I scheduled the pickup for "before noon" that day and communicated this fact to the office manager.
or
b)not removed the trash at all. When performing my exit inspection, it was noted on the form that trash removal was expected to be a charge--I made certain that this was changed to reflect that I would be making arrangements, but if they never removed it from the list once private removal had occured, the secretary may have included it mistakenly.

It is also possible that the garbage company kept my money and never bothered to come. And I fully suspect that if that is the case, they will not admit to it, just as they refused to admit to telling me it was okay to include the excess waste with my normal garbage pickup.

Either way, I expect to be on the phone Monday demanding proof from both parties that they performed the service they charged me for. The rural dump would have charged my landlord for the drop-off, and issued a reciept, if he did dispose of the trash. And the garbage company keeps electronic records of each of their dispatched truck's activities. Someone is going to give me my money back. I hope it's my former landlord, because he was very rude to me over the phone, not only insisting that the charge was valid (which he has every right to do), but blaming us for the new tenants' inability to arrange for thier trash pickup, transfer water service without a fee, or get a telephone hooked up (I left detailed information for them regarding the former two, including the exact date and time the water was to transfer out of my name so that they could avoid being charged for hookup by filling out the transfer form for that date and time...as for the phone, I never had a landline in that house, so he should be complaining to the guys who occupied the house prior to our move-in over two years ago).

[esthompson]

Good luck! You're right that someone should give you your money back; it's insane to be double-charged.