So, I work helping folks with email ,webhotells and domains ( Read more... )

A few weeks back now, I had a client call me in a desperate panic. (I do computer consulting on the side.) She was trying to scan a check to send to her bank and was having problems getting the scanner to work ( Read more... )

So, as noted in my previous post, I do 24-hour network operations support for probably the largest imagery-supplying company in the world. I sit in a NOC from 9pm to 7am four days a week staring at monitoring software ready to roust people out of bed if anything breaks ( Read more... )

I was in my roomate's car the other day and he had the radio on to a talk station which was broadcasting some tech program.  An older-sounding woman called in complaining that she was having trouble with her e-mail and I immediately knew this was going to end in lulz.

Host:  "Are you using Outlook?"

Caller:  "No, it comes up as Windows"

Back from a week in the sun and straight back into the stupidity.  Oh man, it burns ( Read more... )

This is why I hate having to be on the customer side of a help desk transaction.

I have a little HP all in one printer at home.  I bought it last November, it never seemed to work properly but I didn't ask much of it so I wasn't too concerned.  Then it stopped working all together.  Computer couldn't find it with the USB cable or on the wireless ( Read more... )

On PostSecret this past Sunday, there was a secret which read, "I use cuss words for passwords so I can embarrass tech support when I call for help."

There are a few things wrong with this picture.

1. WHY would they be embarrassed by your password?
2. Using cuss words makes you look stupid.
3. What tech support are you calling that asks for your password?

IMO ( Read more... )

I just glanced through a service ticket where the issue was:

"I have a rejection on this stating that 'No decimals in qty field allowed'. What field is this referring to?"

Uh....how about the quantity field, jackass?? (Which, btw, shows up on the GUI as "qty" amazingly enough.)

**headdesks**

X-posted to my own journal

I was at my dentist's office yesterday, relaxing in the massage chair waiting for the dentist, when I heard the following conversation from down the hall ( Read more... )

Is there anything more annoying than stupidity from one's cow-orkers ( Read more... )