We got a visit, finally, from a technician bringing a new modem.

He verified everything I'd reported, started pinging our modem from the corporate side, and when it powered off... he kept getting responses.

Another modem had our modem's fixed IP address.

They hadn't reset it before redeploying it last Thursday.


( Read more... )

This is long past being funny.

Dear @ComcastBusiness, regarding your latest blowing off our 3 days and counting of complete lack of IPv4 connectivity and your several closed tickets, the latest of which being CR020322088:

"I have verified that all of your Comcast internet services are working correctly."

Your gateway is moving ZERO IPv4 PACKETS. NONE ( Read more... )

So predictably, Comcast Business Internet didn't call us as they'd scheduled, and at that point I was presuming we were fucked for at least the weekend, so I went back to trying to arrange a solution to drive our wired LAN by the shared access point on my phone.

This sounds hilariously doomed, and I described it as such on Twitter, but I'd been ( Read more... )

The photos are gone because fucking Comcast Business keeps taking us offline and can't get us online again for days every time they do it.

The photos will be back when Comcast Business takes its boot off our connectivity's neck again.
Also posted to ソ-ラ-バ-ド-のおん;
( Read more... )

After a couple of hours of trying, I finally got Tier 1 support to add the current situation to the current ticket. I did have to change the ticket number because they closed the original one without telling us, so that was great. And then they opened two others, one for tier 1 and tier 2. But in theory, this is on the tier 2 ticket now. Yay!

That's ( Read more... )

Yeah. I tagged 'em. At this point, why the hell not?

SICK OF YOUR SHIT ROLL CALL:

1. "This isn't on our side, you should talk to your local IT about this."

A: It's been on your side EVERY TIME. Eventually, Tier 2 fixes it.

B: I AM THE LOCAL IT. I ran the WGA division server room at Microsoft. I HAVE SOME IDEA WHAT I'M DOING.

2. "Have you power-cycled ( Read more... )

Just tried to talk to Earthlink, in case they have fibre in our area yet and the evaluation services aren't aware of it.

After working my way through a _particularly_ nasty phone tree - seriously, who thinks fake typing sounds are a good idea - I reached someone.

It sounded like a Russian phishing sweatshop in there, for reals. I suppressed my ( Read more... )

We're down again, it's Comcast's fault again, as usual Tier 1 service bots are presuming we're idiots and it's our fault. So I wrote this on Twitter.

I got into an argument a couple of months ago with a guy who was Damned Well Sure that I had a zillion internet options that could meet our needs other than Comcast, and that he - in Montana, I think ( Read more... )

It's Thursday 3pm.

At 13:26:13 we got one last DNS format error, and then DNS lookups started working.

At 2pm, I got a call from @ComcastBusiness teir 2 support... but to a different number than we've used through this ticket, so we didn't hear it or answer.

But they left a message.

The message was that SecurityEdge had in fact been re-enabled this ( Read more... )

[ Thursday, 11am]

It's Thursday 11am.

I got a DM back to my I WANT A TIER 2 CALLBACK messages saying the ticket should be closed because SecurityEdge was turned off and I should contact my local IT for support.

Now it's _actually_ screaming time @comcastbusiness

I don't have anything bitter-funny to add today, I'm just straight up pissed off now. I mean ( Read more... )