comcast business blows donkeys, leaves no donkey unsatisifed, part... 53?
We got a visit, finally, from a technician bringing a new modem.
He verified everything I'd reported, started pinging our modem from the corporate side, and when it powered off... he kept getting responses.
Another modem had our modem's fixed IP address.
They hadn't reset it before redeploying it last Thursday.
Obviously, this is infuriating. Fourth major outage since October, this one another five day clusterfuck, ALL caused by Comcast Business, but the _most_ infuriating part has been being ignored, lied to, and told over and over again it was our problem and to talk to my "local IT."
Hands up for the on-site tech, who gave me no bullshit or pushback, who agreed the modem was behaving bizarrely and was speculating about possible problems with the modem when he saw that he could still ping an unplugged device and knew what had happened immediately. Good job.
The _only_ "good job" I can hand out here on their side.
This has been yet another disaster.
Five days down because they didn't reset a modem they redeployed.
Five days of insulting, dismissive, infuriating "support" from Comcast Business, blaming it on us.
Again.
I'm not tagging Comcast Business directly on this because I honestly don't know if they'd blame the on-site tech or some other bullshit. I just don't. Who even knows? They're this horrible to their customers, what are they like to their employees?
So anyway, yeah.
We're back up.
Five days later.
Because Comcast Business fucked us again.
Ziply put in a temporary fibre cable for us today, btw. Wasn't expecting that. It's on the ground, which isn't great, but not where anybody will hit it, so... it's fine.
We should get actual installation on Thursday, then they'll come back later and put in the final cable.
Looking forward to that.
A _lot_.
Also posted to ソ-ラ-バ-ド-のおん;
comments at Dreamwidth. Please comment there.
He verified everything I'd reported, started pinging our modem from the corporate side, and when it powered off... he kept getting responses.
Another modem had our modem's fixed IP address.
They hadn't reset it before redeploying it last Thursday.
Obviously, this is infuriating. Fourth major outage since October, this one another five day clusterfuck, ALL caused by Comcast Business, but the _most_ infuriating part has been being ignored, lied to, and told over and over again it was our problem and to talk to my "local IT."
Hands up for the on-site tech, who gave me no bullshit or pushback, who agreed the modem was behaving bizarrely and was speculating about possible problems with the modem when he saw that he could still ping an unplugged device and knew what had happened immediately. Good job.
The _only_ "good job" I can hand out here on their side.
This has been yet another disaster.
Five days down because they didn't reset a modem they redeployed.
Five days of insulting, dismissive, infuriating "support" from Comcast Business, blaming it on us.
Again.
I'm not tagging Comcast Business directly on this because I honestly don't know if they'd blame the on-site tech or some other bullshit. I just don't. Who even knows? They're this horrible to their customers, what are they like to their employees?
So anyway, yeah.
We're back up.
Five days later.
Because Comcast Business fucked us again.
Ziply put in a temporary fibre cable for us today, btw. Wasn't expecting that. It's on the ground, which isn't great, but not where anybody will hit it, so... it's fine.
We should get actual installation on Thursday, then they'll come back later and put in the final cable.
Looking forward to that.
A _lot_.
Also posted to ソ-ラ-バ-ド-のおん;
comments at Dreamwidth. Please comment there.