BBQ with a huge order of Bitter Waitress
Okay this was the letter wanted to send to my local BW3s, but it was too many characters, so I cut it down. I never had that bad of an experience with a waitress. (Tom and I were hanging out with some friends and we went to BW3s for the wrestling Pay-per-view last Sunday this was just a part of our experience.)
To Whom It May Concern;
Last Sunday (April 1, 2012 dinner time and late night), a group of my friends and I went to your restaurant chain and we were not satisfied with your service. We were told that the service and food was awesome and since you were playing the wrestling pay-per-view, your location had pulled in our interest. However I was appalled by the lack of basic etiquette and people skills that a few of your servers had.
My group had 6 in it and we were spending well over a hundred dollars (and we are very good tippers, on a good day.)
- However the waitress we had named: Tabitha never gave us napkins or silverware when she asked us for our order. (I noticed that all of the other servers were handling out silver as they ask for the order.)
- We had told her several times we had separate order several times. (We even tried to order at different times to keep from the confusion.)
- We had to ask for a spoon twice and then she looked at me as she ask “you need a spoon?” as if I was speaking another language.
- We had to ask for Sweet N Low three times.
- We had to ask for napkins twice (eventually I got up and had to go and get the napkins myself.)
- She would huff at us when she would have to refill our drinks.
- Then she was changing areas giving us one check after we specifically stated we had separate checks. When we put our money together, she snapped at us, “That was too much money.” She was just a few words away from saying that we were wrong. (In any business, the customer is NEVER wrong, especially if you want their future business.)
- Well, then we got the manager as we were not happy being talked down to. It is really embarrassing and just plain rude. (I understand that it is hard to find a job in this economy, but if you are NOT a people person, do NOT get a job where you deal with people.)
- Anyway it took over 20 minutes for the manager to get there, and all we wanted was an apology. We were not asking for refund or discount. (However I have never been more insulted by a waitress in my life.)
- We wanted to speak to the owner, but he never came to our table, not even to check to see if the food was to our liking.
- We were without a server for almost 90 minutes, in the middle of our order.
By the time we got a server, we were just so fed up. The second server Mike was way better, but then again his coworker didn’t raise the bar very high. The place was packed by 6:30 so the thing with Mike it was hard to get refills and our check.
The thing is we spent a lot of money there and what irks me the most is that they didn’t try to make things better, no “I’m getting the owner for you,” or “let me give you a discount for that.” I just felt like that place just didn’t care. It was like “Here’s your food, pay and leave.” I hope we never go back, and I love to dine out, so that is saying a lot for me.
Sincerely
An Unsatisfied Customer
The thing was all we wanted was an apology from the waitress herself and to know that she couldn’t treat paying customers that way. We never asked for anything on money sorts: no discount, no free meals, just an apology. If I owned a business like that I would be ashamed. (Do you know you that your waitresses and cooks and anyone that works for you represent you? Do you want to be represented by a rude, stuck up jerk?)
On an extra note: I understand maybe she was just having a “bad” day. However I have worked in jobs were I had to deal with people and most people are understanding if you ask for few extra minutes as you have to deal with things. We all have bad days, but you can NOT take it out on the customer!