Dude, why do you work for us?
I had someone call in today with a problem with a specific part of their services. I am in the billing dept, so I had to transfer her to Tech Support. We have a specific are for the service she was having a problem with so I dialed in to that department. Here's what followed.
me: Hi, this is J in Billing. I have a customer at 555-555-5555, under the name Ima Customer. She's having problems with her service connecting.
tech: Ok. So, what's not working.
me: *blink* Her... service?
tech: Send her through.
I'm sorry, but this department ONLY handles that service. Please, for the love of god, tell me why I'd be calling you if it was a problem with ANYTHING OTHER than that specific service!!!
I'm sorry, but for the love of Coaxial Cabling, WTF MATE!?!?!?!?
I also have a new hero. One of my agents today actually said to a customer:
"No mam, I'm not yelling at you. This is how I talk. You don't know me so you can't tell me how I talk, ok? Now hold and I'll get you a supervisor." *sound of hold button clicking*
If quality assurance heard that she's SO going to get fired.
me: Hi, this is J in Billing. I have a customer at 555-555-5555, under the name Ima Customer. She's having problems with her service connecting.
tech: Ok. So, what's not working.
me: *blink* Her... service?
tech: Send her through.
I'm sorry, but this department ONLY handles that service. Please, for the love of god, tell me why I'd be calling you if it was a problem with ANYTHING OTHER than that specific service!!!
I'm sorry, but for the love of Coaxial Cabling, WTF MATE!?!?!?!?
I also have a new hero. One of my agents today actually said to a customer:
"No mam, I'm not yelling at you. This is how I talk. You don't know me so you can't tell me how I talk, ok? Now hold and I'll get you a supervisor." *sound of hold button clicking*
If quality assurance heard that she's SO going to get fired.