ddr_zealot
in
nmfp
(no subject)
Associate: I'm having a hard time changing my password here today. It keeps telling me my attempt to change it has failed. Please try again.
Me: Ok, that just means there's something about your new password that the system doesn't like. Do you know the password rules?
Associate: I change it every month and this the first time it's done this to me.
Me: What are you trying to change it to?
Associate: "favorites11". Last month it was "favorites10".
Me: Ah yes. It doesn't like any back-to-back repeating characters
(notice "back-to-back" and "repeating" are synonymous ..just to help drive the point home.)
Me: We're getting a lot of these calls lately, since people are using the number of the current month in their password and November is 11, which it doesn't like the one, one.
Associate: Oh. So I'll just use "11favorites".
Me: Ok, that just means there's something about your new password that the system doesn't like. Do you know the password rules?
Associate: I change it every month and this the first time it's done this to me.
Me: What are you trying to change it to?
Associate: "favorites11". Last month it was "favorites10".
Me: Ah yes. It doesn't like any back-to-back repeating characters
(notice "back-to-back" and "repeating" are synonymous ..just to help drive the point home.)
Me: We're getting a lot of these calls lately, since people are using the number of the current month in their password and November is 11, which it doesn't like the one, one.
Associate: Oh. So I'll just use "11favorites".