A while back I posted about customers who purchased items with coupons
and then returned them. At that time we gave them back what they paid plus
the amount of the coupon.  So the shelves were stripped of certain items 
for real customers till the shelves could be restocked.  Then when these
"special" customers returned massive amount of merchandise, ( Read more... )

I worked for a major discount retailer in the Layaway section for many years. Black Friday was one of the worst days each year.  We would have people at the register, boxing and putting things away. We asked the customers to stand behind a line until we called them to the register.  They would push and shove each other. People would take things ( Read more... )