Coupons...bane of my retail existance
A while back I posted about customers who purchased items with coupons
and then returned them. At that time we gave them back what they paid plus
the amount of the coupon. So the shelves were stripped of certain items
for real customers till the shelves could be restocked. Then when these
"special" customers returned massive amount of merchandise, we had
extra merchandise that ended up as backstock. Plus certain items couldn't
be returned to the shelves. Over the counter meds, food, and baby formula
often had to be destroyed or returned to the manufacturer due to safety concerns.
Manufacturer and store Coupons:
•Store accepts one Manufacturer Coupon and one store Coupon
for the same item (unless prohibited by either coupon).
•We reserve the right to accept, refuse, or limit the use of any coupon.
•Limit of 4 identical coupons per household, per day (unless otherwise
noted on coupon).
•All valid coupons should be presented to the cashier during checkout.
•Item purchased must match the coupon description (brand, size, quantity,
color, flavor, etc.).
•Coupon amount may be reduced if it exceeds the value of the item after
other discounts or coupons are applied.
•We can't give cash back if the face value of a coupon is greater than the
purchase value of the item.
•All applicable sales taxes are paid by the guest at the full value of the item.
•These guidelines apply to all coupons accepted at store (Color Checkout
Coupons, Internet Coupons, •Mobile Coupons, Mailed Coupons, Coupons
from Newspapers and Magazines, etc.).
Internet (Print-at-Home) Coupons:
•We gladly accept valid internet coupons that contain a clear and scannable
bar code.
•We do not accept internet coupons for free items with no purchase requirements.
Mobile Coupons:
•Guests can receive store Mobile Coupons by signing up for Text Alerts at store.com/mobile
or by texting COUPONS to 827438 (STORE).
•Message and data rates may apply. See site for full details.
•To redeem, simply show your coupon barcode to the cashier. With one simple scan,
all applicable coupons are applied.
Buy One Get One Free Coupons (BOGO):
•BOGO coupons cannot be combined (i.e. you cannot use two BOGO coupons on two
items and get both for free). Unless stated otherwise on the coupon, the use of one
Buy One Get One Free coupon requires that two of the valid items are presented at
checkout of which one item will be charged to the guest and the 2nd item will be
discounted by its full retail price.
•A second cents-off coupon of the same type cannot be redeemed towards the purchase
price of the first item.
•If a Store BOGO coupon is used, one additional manufacturer coupon may be used
on the first item.
•If a Manufacturer BOGO coupon is used, one additional Store coupon may be used
on the first item.
Returns:
•Returns of items purchased using Manufacturer Coupons may receive coupon value
returned in the form of a Store GiftCard.
Exclusions:
•Coupons are void if copied, scanned, transferred, purchased, sold, prohibited by law,
or appear altered in any way.
•We regularly monitor the Coupon Information Corporation (CIC) website for counterfeit
coupons. We do not accept counterfeit coupons.
•We can't accept coupons from other retailers, or coupons for products not carried in
our stores.
•Some items may not be available at all stores.
•We do not accept expired coupons.
•We do not accept Canadian coupons in our US stores.
It started yesterday. I can't wait till one of these "special" customers tries to do a return. Hee!
and then returned them. At that time we gave them back what they paid plus
the amount of the coupon. So the shelves were stripped of certain items
for real customers till the shelves could be restocked. Then when these
"special" customers returned massive amount of merchandise, we had
extra merchandise that ended up as backstock. Plus certain items couldn't
be returned to the shelves. Over the counter meds, food, and baby formula
often had to be destroyed or returned to the manufacturer due to safety concerns.
Manufacturer and store Coupons:
•Store accepts one Manufacturer Coupon and one store Coupon
for the same item (unless prohibited by either coupon).
•We reserve the right to accept, refuse, or limit the use of any coupon.
•Limit of 4 identical coupons per household, per day (unless otherwise
noted on coupon).
•All valid coupons should be presented to the cashier during checkout.
•Item purchased must match the coupon description (brand, size, quantity,
color, flavor, etc.).
•Coupon amount may be reduced if it exceeds the value of the item after
other discounts or coupons are applied.
•We can't give cash back if the face value of a coupon is greater than the
purchase value of the item.
•All applicable sales taxes are paid by the guest at the full value of the item.
•These guidelines apply to all coupons accepted at store (Color Checkout
Coupons, Internet Coupons, •Mobile Coupons, Mailed Coupons, Coupons
from Newspapers and Magazines, etc.).
Internet (Print-at-Home) Coupons:
•We gladly accept valid internet coupons that contain a clear and scannable
bar code.
•We do not accept internet coupons for free items with no purchase requirements.
Mobile Coupons:
•Guests can receive store Mobile Coupons by signing up for Text Alerts at store.com/mobile
or by texting COUPONS to 827438 (STORE).
•Message and data rates may apply. See site for full details.
•To redeem, simply show your coupon barcode to the cashier. With one simple scan,
all applicable coupons are applied.
Buy One Get One Free Coupons (BOGO):
•BOGO coupons cannot be combined (i.e. you cannot use two BOGO coupons on two
items and get both for free). Unless stated otherwise on the coupon, the use of one
Buy One Get One Free coupon requires that two of the valid items are presented at
checkout of which one item will be charged to the guest and the 2nd item will be
discounted by its full retail price.
•A second cents-off coupon of the same type cannot be redeemed towards the purchase
price of the first item.
•If a Store BOGO coupon is used, one additional manufacturer coupon may be used
on the first item.
•If a Manufacturer BOGO coupon is used, one additional Store coupon may be used
on the first item.
Returns:
•Returns of items purchased using Manufacturer Coupons may receive coupon value
returned in the form of a Store GiftCard.
Exclusions:
•Coupons are void if copied, scanned, transferred, purchased, sold, prohibited by law,
or appear altered in any way.
•We regularly monitor the Coupon Information Corporation (CIC) website for counterfeit
coupons. We do not accept counterfeit coupons.
•We can't accept coupons from other retailers, or coupons for products not carried in
our stores.
•Some items may not be available at all stores.
•We do not accept expired coupons.
•We do not accept Canadian coupons in our US stores.
It started yesterday. I can't wait till one of these "special" customers tries to do a return. Hee!