Do any of your hotels out there have an official hotel pet?

Would your management even allow such a thing?

The nesting martins in our Port-Cochere made me start wondering....

So we're sold out tonight, it's awesome because I am literally at a perfect sell and it's been a LOOONNGGG time since we've been able to do this.  Also it'll show our Revenue Manager how much he needs to up our rates I was able to up-sell a couple rooms at 179 instead of 149 ( Read more... )

( WTF & EW of the night. )

So I come at 11:00pm to start my Night Audit shift and find that there is a minivan parked right in front of the main entrance with its lights on and the engine running...Keys are in the ignition and everything...I figured maybe the guest was just taking his stuff to his room and would be right down ( Read more... )

So I was driving into work today, when our plow truck driver backed right up into me. I now have no passenger window, my door is caved in, a hole in my passenger door and a blown out tire. His excuse well your car is white it blends in with the snow. OHHHHHHHHHHHH i'm so sorry, I see how this is completly my fault and you have no responsiblity in

So I checked in this older couple about an hour ago. Notice I said older, not eldery. I give them a room on the first floor, which they're thrilled about ( Read more... )

This is a fictional letter I wrote up in my head to all of our wonderful and endearing guests who came to "discuss" the parking problem at the hotel this evening.

( My Letter, and Recomendations )