wherein Liz has had A Day
Things I did today at work:
1. Processed keys and security deposit return address forms pushed through the drop-slot over the weekend. This took twice as long as it should have because Mom Boss had the relevant spreadsheet open and when she's working from home instead of the desk next to mine, asking her to close it becomes a process.
2. Manually verified that an apartment whose lease ended today was empty even though one of the outgoing tenants still hasn't returned their keys nor replied to any of the emails we've sent.
3. Explained parking options to various people via phone and email. Generated two parking leases and emailed them to prospective parking tenants. (This was off-and-on all day.)
4. Answered rent payment questions. (Also off-and-on all day.)
5. Processed keys and security deposit return address forms dropped off in person by outgoing tenants. (Also off-and-on all day.)
6. Printed and posted signs explaining why the front door of one building is temporarily out of order and everyone should please use the back door until we receive the parts needed to fix the problem. Let the UPS driver in to deliver packages since he was there right when I was posting the signs.
7. Cleared out the bedroom of a tenant who left in early May and then didn't return to finish packing as they'd intended. This took three trips with a cart, and some judicious rearranging of badly packed items. I had to steal the cart from the Maintenance department since tenants currently had all of ours.
8. Collated data from three separate spreadsheets in my effort to create a new spreadsheet to track NYSEG turn-offs and turn-ons and what meter photos we've emailed when.
9. Took the friend of an outgoing tenant up to the tenant's apartment so the friend could estimate how big a job packing and shipping all the tenant's stuff will be. (The tenant in question had to leave several days earlier than planned to beat the start of international travel restrictions in late March.)
10. LUNCH! Thank goodness for breaks.
11. Emailed two outgoing tenants to remind them they do have to return the moving carts to the rental office. Other people need them too. Both did eventually return the carts.
12. Labeled and sorted packages in two of our main buildings. Brought two packages back to the office because they are for tenants whose leases have ended. Emailed those former tenants to request forwarding addresses.
13. Photographed four electric meters and sent the photos to NYSEG. Added that information to my new spreadsheet.
14. Noticed that part of our website had mysteriously vanished. I mentioned that to Aunt Boss, who asked Mom Boss, who investigated and reported that she'd accidentally broken something while making an update. She's going to try to figure out what happened and fix it, but in the meantime there are alternate routes to access the most immediately relevant parts of the broken section, so we should be able to limp along.
15. Added new columns to our Tours & Inquiries spreadsheet to track the Covid-19 protocols that we have instituted to comply with health regulations and contact tracing requirements. Created a new Gmail template to send to people before they come on tours. Created and laminated a checklist of stuff Miss California and I will have to do on every tour. (Also emailed that to our downtown office in case it's helpful to them.)
16. Updated our move-in information sheet, since it was two or three years out of date. Then I ran off ~250 copies on sheets of brightly colored paper.
17. Processed rent payments received in the mail.
18. Emailed myself a whole bunch of documents to use in putting together little bite-sized "blog posts" for our new social media marketing strategy.
19. Answered miscellaneous phone calls: another all-day task. Some were for us, a couple were for our downtown office, and a whole bunch were wrong numbers, including one guy who called four times trying to reach Enterprise Rent-A-Car. I eventually googled the correct number for him so he'd stop going in circles and wasting both our time.
20. And on top of all that, the plastic parking permit bases STILL haven't been delivered!
...
We are still officially open 9am-5pm, but unofficially we're edging toward a 9am-6pm schedule -- not because we have so many people in and out of the office, but because there's so much stuff to do and we're suffering a productivity lag because A) Mom Boss is working from home, B) Aunt Boss keeps having to drop her other tasks to hand-hold parents and tenants over the phone while they are very concerned about what Cornell may or may not decide to do in the fall (which, to be fair, is legit concerning! ...but Cornell has released a timetable for when they will make and publicize their decision, so this is currently a lot of emotional venting that gets nobody much of anywhere because nobody HAS any answers), C) Miss California is alone in the office on Saturdays which limits the type of tasks she can do that day, and D) our office keeps getting cluttered up with junk we are helping outgoing tenants donate to the Finger Lakes Re-Use Center since Cornell is obviously not hosting their Dump-And-Run program this year.
*headdesk*
I mean, I'm getting a few of my lost hours back, but not nearly enough to pay for the increased level of general stress and aggravation. If you want to comment on this post, you can do so over here on Dreamwidth, where there are currently (
comments)
1. Processed keys and security deposit return address forms pushed through the drop-slot over the weekend. This took twice as long as it should have because Mom Boss had the relevant spreadsheet open and when she's working from home instead of the desk next to mine, asking her to close it becomes a process.
2. Manually verified that an apartment whose lease ended today was empty even though one of the outgoing tenants still hasn't returned their keys nor replied to any of the emails we've sent.
3. Explained parking options to various people via phone and email. Generated two parking leases and emailed them to prospective parking tenants. (This was off-and-on all day.)
4. Answered rent payment questions. (Also off-and-on all day.)
5. Processed keys and security deposit return address forms dropped off in person by outgoing tenants. (Also off-and-on all day.)
6. Printed and posted signs explaining why the front door of one building is temporarily out of order and everyone should please use the back door until we receive the parts needed to fix the problem. Let the UPS driver in to deliver packages since he was there right when I was posting the signs.
7. Cleared out the bedroom of a tenant who left in early May and then didn't return to finish packing as they'd intended. This took three trips with a cart, and some judicious rearranging of badly packed items. I had to steal the cart from the Maintenance department since tenants currently had all of ours.
8. Collated data from three separate spreadsheets in my effort to create a new spreadsheet to track NYSEG turn-offs and turn-ons and what meter photos we've emailed when.
9. Took the friend of an outgoing tenant up to the tenant's apartment so the friend could estimate how big a job packing and shipping all the tenant's stuff will be. (The tenant in question had to leave several days earlier than planned to beat the start of international travel restrictions in late March.)
10. LUNCH! Thank goodness for breaks.
11. Emailed two outgoing tenants to remind them they do have to return the moving carts to the rental office. Other people need them too. Both did eventually return the carts.
12. Labeled and sorted packages in two of our main buildings. Brought two packages back to the office because they are for tenants whose leases have ended. Emailed those former tenants to request forwarding addresses.
13. Photographed four electric meters and sent the photos to NYSEG. Added that information to my new spreadsheet.
14. Noticed that part of our website had mysteriously vanished. I mentioned that to Aunt Boss, who asked Mom Boss, who investigated and reported that she'd accidentally broken something while making an update. She's going to try to figure out what happened and fix it, but in the meantime there are alternate routes to access the most immediately relevant parts of the broken section, so we should be able to limp along.
15. Added new columns to our Tours & Inquiries spreadsheet to track the Covid-19 protocols that we have instituted to comply with health regulations and contact tracing requirements. Created a new Gmail template to send to people before they come on tours. Created and laminated a checklist of stuff Miss California and I will have to do on every tour. (Also emailed that to our downtown office in case it's helpful to them.)
16. Updated our move-in information sheet, since it was two or three years out of date. Then I ran off ~250 copies on sheets of brightly colored paper.
17. Processed rent payments received in the mail.
18. Emailed myself a whole bunch of documents to use in putting together little bite-sized "blog posts" for our new social media marketing strategy.
19. Answered miscellaneous phone calls: another all-day task. Some were for us, a couple were for our downtown office, and a whole bunch were wrong numbers, including one guy who called four times trying to reach Enterprise Rent-A-Car. I eventually googled the correct number for him so he'd stop going in circles and wasting both our time.
20. And on top of all that, the plastic parking permit bases STILL haven't been delivered!
...
We are still officially open 9am-5pm, but unofficially we're edging toward a 9am-6pm schedule -- not because we have so many people in and out of the office, but because there's so much stuff to do and we're suffering a productivity lag because A) Mom Boss is working from home, B) Aunt Boss keeps having to drop her other tasks to hand-hold parents and tenants over the phone while they are very concerned about what Cornell may or may not decide to do in the fall (which, to be fair, is legit concerning! ...but Cornell has released a timetable for when they will make and publicize their decision, so this is currently a lot of emotional venting that gets nobody much of anywhere because nobody HAS any answers), C) Miss California is alone in the office on Saturdays which limits the type of tasks she can do that day, and D) our office keeps getting cluttered up with junk we are helping outgoing tenants donate to the Finger Lakes Re-Use Center since Cornell is obviously not hosting their Dump-And-Run program this year.
*headdesk*
I mean, I'm getting a few of my lost hours back, but not nearly enough to pay for the increased level of general stress and aggravation. If you want to comment on this post, you can do so over here on Dreamwidth, where there are currently (
comments)