BK Suckage and WTF
Recap: BK Drive-Thru Slave
*siiiiiiiiigh*
First the suck so I can have the weird WTF to end on a semi-high note.
To set the scene: Due to a new trainee up front who has never worked on a register before, I had to keep bouncing back and forth between helping Ms. C in drive-thru by taking orders and helping push out both drive-thru and up front orders.
However, I cannot push out front orders if, ya know, the food isn't THERE. This one lady I noticed on my back-and-forth trips has been waiting awhile, as have a few other people. I ask the kitchen for the woman's order in particular, and they say it's on the way.
Woman: "*completely irate at me* EXCUSE ME!"
Me: "Ma'am?"
Woman: "*irate; directed at ME.* What's taking so long!? I've been waiting here eight minutes!!"
Me: "Yes, ma'am, and I apologize, I'm still waiting on one of your sandwiches. I don't control what's going on in the kitchen."
Woman: "*pissed* Apparently NO ONE does."
Anyway, skip ahead 2 minutes and FINALLY the missing sandwich is up. I finish getting the rest of her order, and decide to give her a large fries instead of her medium in an effort to apologize for the long wait, as I'm about to give the food to her and tell her I gave her a large to make up for it though...
Woman: "WHERE'S THE OTHER FRY!? I'M SUPPOSED TO HAVE TWO MEALS!"
Me: "*looking at the ticket* Oh, I apologize ma'am. She (the trainee cashier) never charged you for the other. Let me---"
I was about to say "let me grab another for you" but she slams a dollar in front of me on the counter. At this point, the yelling has brought tears to me eyes. (I'm beginning to think my brain considers crying as a self-defense mechanism: I cannot fight, let alone protect myself from customers/other people, therefore, cry in an effort to stop the (verbal) abuse.)
Woman: "GODDAMNIT! HERE! THIS SHOULD COVER IT!"
Me: "*shaken* *places the dollar back on her tray, along with another large fries* It's fine, ma'am, please, don't worry about it. Just go."
Woman: "FINE!"
I passed out one more order before retreating to the back to get rid of tears. Gah, I really shouldn't let customers get to me, but when I get yelled at like that I honestly think they're about to, ya know, PHYSICALLY hurt me. (This isn't the first time a customer has made me cry though from fear of being hurt; there's an older entry on the matter somewhere in this community. Granted, that customer was male, HUGE, and could probably break me in two. That encounter had me trembling from fear and crying for a good 8 minutes. This lady? 2 minutes of tears, minus trembling.)
I don't even think the lady ever noticed I upgraded her fries for her free of charge.
Yet another scenario of, "right idea to try and place an order at that little box thing, but wrong restaurant entirely".
At around 3 PM today a truck pulls into drive-thru and I answer them to take the order.
Me: "Hi! Thank you for choosing Burger King. How may I help you today?"
Man: "Yes, I'd like *insert what sounds like English yet a foreign language at the same time*"
Me: *blinkblink* "I beg your pardon?"
Man: "A *jumbledmessofEnglish* French twist."
I glance over at the kitchen but they're just as lost, if not more confused than I am.
Me: "I'm sorry, sir, I'm not sure I understand."
Man: *revelation* "Oh! I must be at the wrong restaurant. Sorry." *drives off*
Me: *think: WTF is a ...whatever-mushroom french twist?*
And no, none of us ever did figure out quite what the man said. I'm making wild guesses that it was mushroom French twist something.
Ring any bells with anyone? Makes no sense to me. I heard something resembling "mushroom" so I was assuming it was a Steakhouse Mushroom Swiss burger, but that sure didn't SOUND like what he said. He definitely used the word "twist".
*siiiiiiiiigh*
First the suck so I can have the weird WTF to end on a semi-high note.
To set the scene: Due to a new trainee up front who has never worked on a register before, I had to keep bouncing back and forth between helping Ms. C in drive-thru by taking orders and helping push out both drive-thru and up front orders.
However, I cannot push out front orders if, ya know, the food isn't THERE. This one lady I noticed on my back-and-forth trips has been waiting awhile, as have a few other people. I ask the kitchen for the woman's order in particular, and they say it's on the way.
Woman: "*completely irate at me* EXCUSE ME!"
Me: "Ma'am?"
Woman: "*irate; directed at ME.* What's taking so long!? I've been waiting here eight minutes!!"
Me: "Yes, ma'am, and I apologize, I'm still waiting on one of your sandwiches. I don't control what's going on in the kitchen."
Woman: "*pissed* Apparently NO ONE does."
Anyway, skip ahead 2 minutes and FINALLY the missing sandwich is up. I finish getting the rest of her order, and decide to give her a large fries instead of her medium in an effort to apologize for the long wait, as I'm about to give the food to her and tell her I gave her a large to make up for it though...
Woman: "WHERE'S THE OTHER FRY!? I'M SUPPOSED TO HAVE TWO MEALS!"
Me: "*looking at the ticket* Oh, I apologize ma'am. She (the trainee cashier) never charged you for the other. Let me---"
I was about to say "let me grab another for you" but she slams a dollar in front of me on the counter. At this point, the yelling has brought tears to me eyes. (I'm beginning to think my brain considers crying as a self-defense mechanism: I cannot fight, let alone protect myself from customers/other people, therefore, cry in an effort to stop the (verbal) abuse.)
Woman: "GODDAMNIT! HERE! THIS SHOULD COVER IT!"
Me: "*shaken* *places the dollar back on her tray, along with another large fries* It's fine, ma'am, please, don't worry about it. Just go."
Woman: "FINE!"
I passed out one more order before retreating to the back to get rid of tears. Gah, I really shouldn't let customers get to me, but when I get yelled at like that I honestly think they're about to, ya know, PHYSICALLY hurt me. (This isn't the first time a customer has made me cry though from fear of being hurt; there's an older entry on the matter somewhere in this community. Granted, that customer was male, HUGE, and could probably break me in two. That encounter had me trembling from fear and crying for a good 8 minutes. This lady? 2 minutes of tears, minus trembling.)
I don't even think the lady ever noticed I upgraded her fries for her free of charge.
Yet another scenario of, "right idea to try and place an order at that little box thing, but wrong restaurant entirely".
At around 3 PM today a truck pulls into drive-thru and I answer them to take the order.
Me: "Hi! Thank you for choosing Burger King. How may I help you today?"
Man: "Yes, I'd like *insert what sounds like English yet a foreign language at the same time*"
Me: *blinkblink* "I beg your pardon?"
Man: "A *jumbledmessofEnglish* French twist."
I glance over at the kitchen but they're just as lost, if not more confused than I am.
Me: "I'm sorry, sir, I'm not sure I understand."
Man: *revelation* "Oh! I must be at the wrong restaurant. Sorry." *drives off*
Me: *think: WTF is a ...whatever-mushroom french twist?*
And no, none of us ever did figure out quite what the man said. I'm making wild guesses that it was mushroom French twist something.
Ring any bells with anyone? Makes no sense to me. I heard something resembling "mushroom" so I was assuming it was a Steakhouse Mushroom Swiss burger, but that sure didn't SOUND like what he said. He definitely used the word "twist".