Concierge' Essential Guide - The Art Of Diplomacy: Receiving Guest Complaints.The concierge can be assured of a few fundamental s truths when it comes to his profession ( Read more... )

Concierge' Essential Guide - Understanding Your Guests and their Behaviour.

One of the really nice things about working back on a hotel reception, despite the mind-numbing boredom and woeful pay, is human contact ( Read more... )

Many international corporate travelers are given large expense accounts to meet the demands of business life on the hop. A good five star concierge should remember that, at all times, a guest is to feel 'at home'. He should be able to arrange same-day dry cleaning, room service Peking Duck to crispy perfection, just the way the guest prefers, ( Read more... )