Had a feeling this would start happening. Bigger company buys out small internet provider, customer support goes to CRAP ( Read more... )

DSL went down about an hour earlier this afternoon. I call AT&T. While waiting on a support representative, a recording said if I didn't want to wait for phone support for my problem, I could go to ATT.com to chat live with a support person. Really?? REALLY?!? If I could GET ONLINE to go to ATT.com, I wouldn't freggin' NEED a support person!!! ( Read more... )