Charge it to Experience

[xtianxtianxtian]

For the first time since we had cable internet, we lost what seems like our internet connection.  Thing is, we have an active I.P. address. Modem light indicated ONLINE is solid green.

So I did what every good EarthLink agent would do, and my troubleshooting notes would have looked something like this.

1.) Powercycle the modem (several times) ... No

Comments

[africanprinc3ss]

Good job naman sayu!!!

100% CSAT sa survey! :)

[xtianxtianxtian]

True. Very Satisfied talaga ako sa sarili ko! Wahahaha.

[justkakers]

in fairness with your troubleshooting skills :)

DL mo nga sims sa laptop ko hahahahah! :)

[xtianxtianxtian]

Si alan fusingan lang katapat ng laptop mo. O kaya si rafe bitongue, ang resident french IT guy.

[angelicdiz]

Nag-verify ba tayo ng account???

Chos!

Gosh, I miss taking calls for Earthlink...
coz your situation means a transfer call or even a Salvage!

hahaha

VS for CSAT!

[xtianxtianxtian]

Hehehe. Balik ka na kasi sa SAVES

Hey co-worker

[angelicdiz]

I have no idea of what you guys just said, but im glad to actually see some people from the TS world of earthlink out there!!!

Just though of saying hi to all of you veterans that have been working here for so long, and we here at Dom. Republic are just starting. :P

You guys seem to be very close, thats nice, i also like the whole theme day, those days really take out the everyday stress

Well See ya! .... ReM

P.S:
As a QA monitor i would tell you that your case is missing some info like: os, whether u upselled or not, tt, email, etc. jaijaiajia Just kidding. :O)

Re: Hey co-worker

[xtianxtianxtian]

Hi REM, are you from Data Vimenca?

Yeah I am considered old in the Earthlink world. Been working for the same account for 3 long years!! Earthlink has been outsourcing in the Philippines much longer than that. Its good to hear we have friends and co-employees back there in the Dominican Republic. :)