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[xfesty]

Truenergy admitted fault, surprisingly. Apparently they were sending the bills to a completely different address (wtf!).

$450 credit against my account.

Complaining does work, apparently...

edit: Apparently it was M's old address. From like 2 years ago. Good work guys.

Comments

[pond876]

Sounds about right. I rang them up asking them to transfer my account to my new house. They enabled power to the new place, but didn't cut it off from the old one (which significantly delayed the new owners in demolishing it) or change my postal address.

Thanks to mail redirection I didn't miss any bills, but spent a lot of time chasing them up on what should have been a simple electricity dis/reconnection.