This morning, I accompanied Mb to a doctor's appointment. According to her, he yells less when she has someone in the room with her. He didn't yell at all, he seemed very calm and on top of things. FWIW, I liked him; he reminded me of Cesar Millan
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I always do 20% unless the server is just a down right jerk or acts like they are doing me a favor by coming to my table. I've never had the guts to complain to a manager- I just scratch that place off of my list and never return.
Cracker Barrel is a tough one---lots of tourists off of the interstate and probably lots of really bad tippers.
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