It reeks of false advertising.
Express
Doesn't that imply speed? Like Pony Express, the fast for its day delivery service, or Express Lane which is supposed to be faster than those other lanes?
Well, the United States Postal Service has revised the definition. Express Mail used to mean that if you sent something today, it'd get where you wanted it tomorrow. Not anymore. I had ( Read more... )
Comments 3
They promise next-day service to many locations. It's listed as "guaranteed next-day or second-day delivery" and there doesn't appear to be any handy tool to tell you whether it'll be one or two days to deliver from your location to your destination. It's great, they push it as a next-day service, but then they don't guarantee that it'll be there the next day--if you're sending it from somewhere obscure, or to somewhere obscure, it might take an extra day, even though you're paying the premium rate.
As far as I've been aware, they've done it that way since they started offering their "express" service. And it does get your package there faster, even if it's not gonna be there the next day. So even at two-day, they call it "express" because it is, compared to regular postal delivery. This, IMO, doesn't speak well of the postal ( ... )
Reply
If that notice has always been there, they've done a good job of hiding it. I was not aware of it even when handling Express Mail was part of my job.
And, no, it does not speak well of USPS. They like to point out how a letter going across the country is only charged the sample rate as a letter sent across town and say what a great deal the cross-country letter sender is getting. But turn it around: The cross-town sender is getting screwed. The real selling point is not who gets the best deal, but the simplicity of the pricing regime.
Reply
I'm sorry your having a bad day. Hope it gets better.
Reply
Leave a comment