There will be no additional rules;

[tyrc]

Nordstrom's Employee Handbook:

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WELCOME TO NORDSTROM

We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom Rules: Rule #1: Use your good judgment in all situations. There will

Comments

[mut]

Cool. Nordstrom is a fancy-lookin' place -- there's one close to where I work.

[tyrc]

They're nice, I know. :) But I don't think I'd handle customer service so well. I can do it, but it does not come naturally.

[theogrin]

Customer service has three main tenets, at least in my belief

[tyrc]

The book 'Blink' details a very successful Car Salesman, and goes on to point out a lot of things that other salesmen do wrong when approaching customers. That is, they lose a lot of them, and a lot of respect, by going with their instinct, oddly. Treating everyone the same, offering the same terms for all, may never get you the great deal from a sucker, but it works out better, not only in a moral sense, but a success sense..!

[tyrc]

Boeing is rising high in the world right now, too, thanks to Airbus' missteps. Though, as a note, they're now HQed in Chicago..!

[steelhelix]

I was reading through this and sipping my tea... right up until the last sentence... in which I thought you said 'Brothel'... now I need to clean my desk.

[tyrc]

Well, yes, the prospects in Brothel *are* really interesting at times, you know..