Last week, my mother - an Australian citizen for over 50 years and an Australian resident for over 60 years - tried to change her address with an official government organisation
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That is absolutely cracked - a passport is (should be) definitively proof of citizenship, and of identity, come to that. What was the organisation? (if you feel that can be shared). Could your local member be hauled in to bat? This is the sort of thing they're for, or ought to be.
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What was the organisation? (if you feel that can be shared). Could your local member be hauled in to bat? This is the sort of thing they're for, or ought to be.
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