Comments | thespis42: Good automated customer service?

thespis42

Good automated customer service?

Jun 28, 2008 13:54

So, my XBox 360 stopped working about a week ago. I'm no longer getting video of any kind, but still getting sound. I bought the thing used. I've had it a year. I'm not all that surprised. So yesterday I called up their support center to try to get the problem fixed. Microsoft was willing to work on the case despite the fact that I bought the ( Read more... )

Comments 4

tundraeternal June 28 2008, 18:34:11 UTC

Oh WOW! They should definitely talk to the guys at the AmEx support line, cause i've been close to AmExicide all week, these guys are such idiots. Wow. Three cheers for the XBox people!

beyonder June 29 2008, 15:38:29 UTC

Unfortunately the fundamental system upgrades a call center needs in order to provide that type of automated service are staggering in cost. It needs full database integration to the phone tree. - This means that the computers that route the calls need to be able to query the customer service records, make sense of what they retrieve, and then use that to provide the info directly to the phone rep who takes the call ( ... )

thespis42 June 30 2008, 13:15:08 UTC

Yeah, they didn't do so well with the XBOX 360 on the hardware side, did they? I hear a lot of stories about mechanical failure....

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thespis42 July 1 2008, 18:08:49 UTC

OH MY GOD YES. I'll get my eager little hands on it, and then there shall be DESTRUCTION!!!!

You read Penny Arcade, yes? Dibs on the traingun.