Oh, honey, you have no idea. At one point, I thought one of the girls was going to go postal (literary?) if another customer asked The Question. When our dollar first matched the US one, people were polite, but curious. They just wanted to know when it was going to happen. Now, we're facing belligerence. It's almost as if people are personally offended that the price of books hasn't come down yet. We've got a discount going, and it's helping to ease tensions, but it's not a long term solution because the store is losing money on this.
All I can say is it's a good thing we don't sell cars. A customer told me today how one of his friends went to buy a car last week, and there was a $15,000 price difference between Canada and the US. And people are yelling at me over two or three bucks!
*headdesk* People, sometimes, I swear.... *shakes head* Too bad we can't just hang a disclaimer/statement in the window bay and tell the customers to have a look at it--at least those who come to the bookstore can read. Not like those that came to Vanier's grocery store. They didn't all know how to read. But that's beside the point. Fact of the matter is, we have no control over the situation and we're not the only ones trying to figure things out but I can hear them say, "Sucks to be you!" while claiming it's not their problem, but ours. Gah. Thanks heaven that not all of our books have the dual prices on them or else... *shudders* But I'm rambling and I need to hit the bed now, there're university classes to attend tomorrow.
I have to say, the vast majority of people are being very cool about this, it's really only a few who are kicking up a fuss. I don't want it to sound like every customer who comes in the store is being difficult, because they're not. I would say one in ten people are asking about the price difference, and of them, another one in ten is being difficult. It's not a lot, really, in the grand scheme of things, but it's enough.
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...I take it it's been exhausting today at work?
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All I can say is it's a good thing we don't sell cars. A customer told me today how one of his friends went to buy a car last week, and there was a $15,000 price difference between Canada and the US. And people are yelling at me over two or three bucks!
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