Don't fuck with my 'bucks

[surrey_sucks]

Trying to be ~environmentally friendly~, I bring a reusable coffee mug to school. I'm a Starbucks gal, and for those of you familiar with Starbucks, their sizing is as follows: short (8 oz), tall (12oz), grande (16oz), and venti (20 oz). I always order a tall coffee, as a grande is too much for me, so of course the reusable coffee mugs I buy are

Comments

[rhetoricians]

I used to be a barista. Fuck them.

[surrey_sucks]

So, from a barista's point of view, what do you think of her behaviour and attitude? With the exception of one Starbucks barista, I've never encountered any attitude like that! (This was not a Starbucks barista though, but a food service employee of the school.)

[rhetoricians]

I'm not a fan of Starbucks, mostly because I was trained to not like them. But I don't like the company I worked for, either, so screw them. If it helps, the food service company that does the on-campus "Starbucks" here sucks, too.

Are you just getting coffee-coffee? Just poured out of the hopper into the cup, no frills? Before I fill it up, I ask you what size it is and if you want cream, you pay, I fill it. If it turns out I rang you up differently from what you paid me, I just let it go unless you're being significantly shorted (in our shop it would have been like 40 cents difference between a medium and a large). I fucking hated that job because of my coworkers, but the barista-ing itself was lovely, and I do miss it.

[surrey_sucks]

Yes; I am getting drip coffee, no 'ccinos. So if I order a 'tall' coffee, I want a tall coffee! Not a 'tall' coffee with a significant amount missing! At the proper Starbucks locations, some baristas will ask if you want room for cream. But this woman lied, to cover her mistake!

I just let it go unless you're being significantly shorted

I was being significantly shorted, which is why I said something!

[mummoth]

I always order my coffee black, even though I know I'd have to do the milk/sugar thing myself anyway, so then they know (unless they're an idiot... which yeah, this one was) to fill my cup to the brim.

[surrey_sucks]

And people take different amounts of milk and sugar! So you can't assume that you need to dump out XXmL.

I don't understand places like McDonald's or Tim Horton's that dump milk in for you. Well, I think those places do, not that I ever order coffee from them!

[qousqous]

Ugh. Who the he'll cares if you give the customer an ounce or two of extra coffee? Drip coffee had got to be one of the cheapest, highest margin, least labour-intensive things they sell. This seems like it should be a clear gie the customer the benefit of the doubt type situation. Also, someone who sells coffee for a living should be able to tell the difference between 12 and 16 ounce pretty easily.

[rhetoricians]

This situation is exactly what we were told in training - just comp them the extra coffee, it's better to lose 25 cents than a lifetime customer.

[surrey_sucks]

And the kicker is, I WAS COMPLETELY RIGHT!

[surrey_sucks]

THIS.

So many things were wrong with what happened, and your comment covered it all, including being able to tell the difference between a 12 oz and 16 oz cup!

The woman was not only WRONG, but she argued with me (why?!), had a snotty attitude, and then tried to lie about it.

And in the end, I was right, of course.

[mellybrelly]

in the starbucks I worked in, we were told to charge all reusable cups as talls, unless it was obviously gigantic, like the old timmy's cups. Plus you are supposedto get a discount for using your own cup.

[surrey_sucks]

At school, we get a 15 cent discount.

[mellybrelly]

nice!

[bdellovibrio]

this is why I always say NO ROOM. (that's Sbux lingo for "I don't need room for cream/milk"). And if they don't fill it up the first time, I say, "excuse me, that was supposed to be NO ROOM".

[surrey_sucks]

Yes, I do know the lingo! Sometimes I am asked if I want room (but I am asked, they don't decide to short me on my coffee), but usually, they just fill it up! But anyway, the leaving room for cream was just a lie; she purposely didn't fill it up because she thought I was lying about what size it was!

[bdellovibrio]

ya, this woman was clearly a dumbass. But good not to even let them use that as an excuse! The people at the real Sbux are usually pretty good about asking, though.

[surrey_sucks]

Now, I will never go back to the kiosk in the bookstore--I'll just go out of my way to the real Starbucks! (But being in WESB all the time, the bookstore was convenient.)