Comments | support_interim: Odd Request in G/Unk

androshd in support_interim

Odd Request in G/Unk

Apr 01, 2006 01:34

If something that seems quite out of the ordinary comes in to G/Unk, such as this post [http://www.livejournal.com/support/see_request.bml?id=569410], how should volunteers go about responding? Or should we? I guess my question includes the best method for determining what we refer to supporthelps/ ( Read more... )

Comments 2

imc April 1 2006, 10:36:48 UTC

What happens to it is it gets moved to Web. :-)

In general, the user will then get told to bug his/her ISP to fix their DNS (and possibly to scan their computer for spyware, though that's less of an issue here given that they're using Mac FireFox).

I had a look on the web for similar occurrences, and found a similar report for another blogging domain.

leora April 2 2006, 02:27:49 UTC

That's web and I don't have supporthelp there, so I'll just discuss the idea in general for gunk.

Which is, if you don't have a clue what the problem is, leave it for someone else, but it's good to check back on it when it yellows so you can learn what it most likely was. If you have an idea, feel free to put in a screened response. The worst that will happen is it doesn't get approved. If you have some notions but not enough for a response and it seems to be an unusual request, you can leave an internal comment with the info, to help others build from what you know to help find the solution.