Modify support email and "Request Closed" page for clarity

[silverflight8]

Title
Modify support email and "Request Closed" page for clarity

Short, concise description of the idea
Clicking "Yes" on the "Did this answer your question" will close a support request automatically. This is unclear in both the support email and on the actual page of the request.

Full description of the ideaCurrently, the response email you get

Comments

[boredinsomniac]

Maybe instead, the email could ask "did this resolve the problem?" or "do you need more help?" Less explanation required that way. I agree that the "closed" page should have a "reopen" link or something.

[charliemc]

Ditto.

[androshd]

I would almost suggest:

"Do you need further assistance with this issue?" [Yes] - Appends the request to SNH status. [No] - This request has now been closed. If this is a mistake, please [reopen this request] (which would then append the request back to SNH).

[trixieleitz]

+1

Forever ago, I filed this Support request that the email strings be changed and a bug was filed, but I've heard nothing since.

[boredinsomniac]

LJSV-1127. I'll call this planned. I guess since it's hardcoded text, changing it is more than a quick fix.