Sorry to hear about your dramas... As both a previous Travel Agent, AND an airline employee, I always book my flights direct with airlines (mostly). Sad to say, but places like Flight Centre are "bucket shops" - they're only interested in the quantity of bookings, and not the quality. At both Ansett and Emirates (Menzies), we had SO many problems with passengers who had booked through them... And we try to help, but it's really the agents fault.
So I book direct with airlines, so that if there's an issue, THEY have to fix it, and not palm me off!
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So I book direct with airlines, so that if there's an issue, THEY have to fix it, and not palm me off!
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