an open letter to Cingular Wireless
Dear Cingular:
After an extended conversation with your customer service department this evening, I am given to understand the following:
* Network alterations were implemented approximately seven months ago, with the result that many former AT&T customers experienced a drop in service quality;
* This drop in service quality coincides with the service problems that I began reporting to your technical department at the time;
* That although at the time I was assured that the problem was "being monitored" and in testing for resolution, this was not in fact the case and my file was marked as "customer report of problem" without actual followup being performed;
* That the only actual solution or remedy to the situation that the company could provide or was willing to provide was a transfer to the Cingular network from the old AT&T network, which would require me to purchase a new device and sign a new contract with a minimum term of one year;
* That although I cancelled my account with your company on Nov. 26th, a reported six days into the billing cycle, it is company policy not to pro-rate final bills, and that none of the above-described circumstances ameliorate the situation;
* Finally, that despite the fact that tonight's conversation was merely the latest in a documented series in which the company and I have been involved in informal negotiations seeking resolution, you have turned my account over to a collections agency and negatively affected my credit rating as a result.
In light of this cumulative set of experiences, I would like to cordially invite you to suffer business failure so that your profits evaporate in the wind and your buildings are left empty husks with only dust and mice to occupy them.
Failing that, I will at the very least be submitting a version of this letter to your departments of customer service, public relations, and the executive office, and will endeavor to do my best to ensure that if I ever have any purchasing authority again over company resources that I will remember this experience on my behalf, that of any company I work for, and for any colleagues I may make recommendations to.
Please rot and die. In that order.
Cordially,
Aspen.
After an extended conversation with your customer service department this evening, I am given to understand the following:
* Network alterations were implemented approximately seven months ago, with the result that many former AT&T customers experienced a drop in service quality;
* This drop in service quality coincides with the service problems that I began reporting to your technical department at the time;
* That although at the time I was assured that the problem was "being monitored" and in testing for resolution, this was not in fact the case and my file was marked as "customer report of problem" without actual followup being performed;
* That the only actual solution or remedy to the situation that the company could provide or was willing to provide was a transfer to the Cingular network from the old AT&T network, which would require me to purchase a new device and sign a new contract with a minimum term of one year;
* That although I cancelled my account with your company on Nov. 26th, a reported six days into the billing cycle, it is company policy not to pro-rate final bills, and that none of the above-described circumstances ameliorate the situation;
* Finally, that despite the fact that tonight's conversation was merely the latest in a documented series in which the company and I have been involved in informal negotiations seeking resolution, you have turned my account over to a collections agency and negatively affected my credit rating as a result.
In light of this cumulative set of experiences, I would like to cordially invite you to suffer business failure so that your profits evaporate in the wind and your buildings are left empty husks with only dust and mice to occupy them.
Failing that, I will at the very least be submitting a version of this letter to your departments of customer service, public relations, and the executive office, and will endeavor to do my best to ensure that if I ever have any purchasing authority again over company resources that I will remember this experience on my behalf, that of any company I work for, and for any colleagues I may make recommendations to.
Please rot and die. In that order.
Cordially,
Aspen.