One of the oddities of working at a large bank is that, since I am doing reports that are viewed by far more people, I get a lot more questions about them. Naturally, I also get more of the same questions, over and over again, from different people.
And then there are the mystifying questions.
Loan Officer: "Why is this loan on my past due list?
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The loan officer's reply said that the customer was on auto-debit so it didn't occur to her that he'd be past due. Why her first instinct was to assume there was a problem with the report instead of a problem with the autodebit, I can't say.
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