Comments | ratherastory: So much for that

ratherastory

So much for that

Feb 17, 2011 15:30

Turns out I can't transfer my photo ops unless I don't go to the convention at all for JiB Con. I asked the staff to be sure, and got capslocked at for my pains. Seriously, who does that in official correspondence? I was courteous in my inquiry, and got a response that was bordering on rude, though I suppose some of that can be attributed to lack ( Read more... )

rant, jus in bello, ratherastory is an emo princess

Comments 18

katwoman76 February 20 2011, 10:05:34 UTC

Guess, you really catched them in a bad moment with something that has been asked over and over again from people who would not understand even if you screamed it at them, so you ended up getting the emotional Italian side of them, when for you a simple "sorry, can't do that" would have been the better way. Usually they are really good about answering questions.
I mean, other con-teams in Europe will not answer you at all and refuse any selling forward even if you can't come at all.

ratherastory February 20 2011, 10:25:31 UTC

Heh. The mild-mannered Canadian in me got more than a little peeved, I will admit.

It's fine. I vented about it on LJ, it's done now. :)

I am more than a little shocked at the idea that other con teams don't answer at all, though. What the hell?

katwoman76 February 20 2011, 10:41:25 UTC

Sadly, it's not unusual to not get replies to emails.
Or any comfirmation that your payment went through.
You buy, you pay, you hope for the best and guess/hope that everything went okay until you are there. And it somehow does, but it's still frustrating.
The JIB-team on the other hand usually tries to get back to you within 24 hours, answering every single question, even if it's a stupid one.
And usually try their best to make sure, that both the paid and the paying guests have a good time.
And it looks like the guests are soo excited to come to Rome they can't even wait for the official announcement. *laugh* Nope, they shout it out on twitter.

One big difference between US and European cons - Creation is a business, that exists for decades. It's a big company and that's how they organize things. In Europe, there is no big company. There are teams of scifi-fans, who organize these things in their free time.

ratherastory February 20 2011, 10:47:55 UTC

Yeah, but see, I have been involved with fan-run cons here in Canada, and I helped to run a gaming convention one year. This notion of not answering emails/phone queries? Not confirming payments? Shocking. I get that people are doing it in their spare time, but if they can't run it properly or devote the time necessary, then they shouldn't be doing it at all.

Okay. I'm going to stop being judgy now. I haven't had my coffee yet. ;)

For the record, I'm REALLY excited about coming to JIB Con. :)

Thread 11